Diondra Pollock
Miami,FL
Summary
Dynamic and results-oriented professional with a proven track record at Miami Shores Presbyterian Church School (MSPCS), adept in customer service and communication. Excelled in using data-driven strategies to enhance student outcomes and fostered strong relationships through empathetic engagement. Skilled in organization and problem-solving, demonstrating significant improvements in team and operational efficiency.
Overview
7
7
years of professional experience
Work History
Lead Teacher
Miami Shores Presbyterian Church School (MSPCS)
08.2019 - 07.2024
- Promoted to lead teacher, responsible for planning and executing lesson plans that engage students and support their developmental milestones.
- Communicated with parents regarding student progress, demonstrating empathy, patience, and problem-solving abilities.
- Supervised and mentored assistant staff, building teamwork and leadership skills valuable in any customer-facing role.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
Assistant Teacher
Miami Shores Presbyterian Church School (MSPCS)
11.2018 - 05.2019
- Supported lead teacher in daily classroom activities and provided care for children, fostering a safe and nurturing environment.
- Assisted in implementing classroom routines, managing student behavior, and responding to students' needs, honing interpersonal and conflict-resolution skills.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Assisted in implementation of new learning tools, systems and materials.
Administrative Assistant (Temporary)
European Wax Center
09.2017 - 04.2018
- Organized and maintained filing systems to ensure quick access to records and smooth workflow.
- Performed routine administrative tasks including data entry, categorization, and paperwork filing.
- Developed strong attention to detail and time management skills, essential for maintaining organized records in a busy environment.
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FL06-2028
Associate of Arts - Early Childhood Education
Miami Dade College
Miami, FL05-2015
Skills
- Customer Service: Skilled in building relationships, listening to needs, and resolving issues with professionalism and empathy
- Communication: Strong verbal and written skills developed through teaching and administrative roles, ideal for engaging and assisting customers
- Organization & Time Management: Proven ability to prioritize tasks and manage time efficiently in high-paced environments
- Attention to Detail: Experience in maintaining accurate records and organization systems, essential for customer service accuracy
- Team Collaboration: Experienced in working with diverse teams, including supporting staff and engaging with parents and guardians
- Problem Solving: Effective in handling unexpected challenges calmly and resourcefully, focusing on positive outcome
Timeline
Lead Teacher
Miami Shores Presbyterian Church School (MSPCS)
08.2019 - 07.2024
Assistant Teacher
Miami Shores Presbyterian Church School (MSPCS)
11.2018 - 05.2019
Administrative Assistant (Temporary)
European Wax Center
09.2017 - 04.2018
Bachelor of Science - Computer Science
Florida International University
Associate of Arts - Early Childhood Education
Miami Dade College
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