DEE BUFORD
MUNFORD,Tennessee
Summary
Friendly Coach(Manager) with reputation for exceeding performance benchmarks in retail settings. Expertise in customer service. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and driven to work quickly and effectively on projects in all types of environments. Enthusiastic Coach, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer services and training in communication. Motivated to learn, grow and excel in customer needs.
Overview
35
35
years of professional experience
Work History
Coach-Retail
WALMART, Walmart
Bentonville, AR
03.1987 - 12.2021
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Logged reports, expenses, receipts and sales documents into digital database.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Used POS system to process sales, returns, online orders and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
The University of Tennessee - Martin
Martin, TNSkills
- Sales and Promotions
- Security Practices
- Ability to Lift 40 pounds
- Building Customer Relationships and Loyalty
- Store Policies and Procedures
- Inventory Management
- Brand Promotion
- Exceeding Customer Expectations
- Meeting Sales Goals
- Customer Service
- Team Cooperation
- Team Leadership
Timeline
Coach-Retail
WALMART, Walmart
03.1987 - 12.2021
The University of Tennessee - Martin