Dee Burgin
Paris,IL
Summary
Versatile and entrepreneurial leader with a proven track record of opening and managing four successful businesses, including Twin Lakes Pet Resort LLC. Excelled in budget management and customer service, demonstrating exceptional problem-solving skills and the ability to foster significant relationships. Achieved operational efficiency and productivity across diverse industries, showcasing a blend of hard and soft skills.
Overview
28
28
years of professional experience
Work History
Manager
The Old Glass Shop LLC
03.2024 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversee all product ordering and budgets
Owner/Manager
Twin Lakes Pet Resort LLC
06.2020 - 09.2024
- Managed day-to-day business operations.
- Built a pet boarding facility from the ground up and opened the business.
- Made operating budgets and monitored cash flow.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Did the hiring and training of team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
Owner/Manager
The Old Glass Shop LLC
02.2022 - 03.2024
- Built the business from ground up and opened a successful business.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Developed three routes of income within this business
- Made budgets and monitored cash flow
Deputy Sheriff
Edgar County Sheriff Department
06.2004 - 06.2020
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Observed jail and inmate activity to maintain order and safety.
- Provided testimony in court proceedings.
- Conducted searches of individuals, vehicles and premises.
- Assisted in special investigations and crime prevention programs.
- Responded to emergency calls to provide assistance to citizens in need.
- Handled citation and traffic violation paperwork.
Owner/Landlord
Burgin Rentals LLC
04.2005 - 09.2012
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Built new rental houses and remodeled house for rentals.
- Managed 43 rental properties
Ambulance Service Owner/Manager
Edgar County Special Service Area Ambulance
05.2004 - 06.2009
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Ambulance Service Manager
County of Edgar
05.2001 - 05.2004
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed and maintained positive relationships with ER Nurses and Doctors to build rapport and trust.
- Developed and maintained positive relationships with patients to build rapport and trust.
- Negotiated with vendors to secure best prices for Medical Supplies.
- Analyzed ambulance response reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Firefighter
Paris Fire Department
08.1997 - 05.2001
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Education
No Degree - Police Training Institute
University of Illinois
Champaign, IL09-2003
Bachelor of Science - Fire Science
Western States University
09-2002
No Degree - Certified Paramedic
Sarah Bush Lincoln Hospital
Mattoon, IL08-1996
High School Diploma -
East Richland High School
Olney06-1991
Skills
- Good people person - great customer service skills
- Great at making budgets
- Entrepreneur - opened & managed 4 successful profitable business
- Great at problem solving
Timeline
Manager
The Old Glass Shop LLC
03.2024 - Current
Owner/Manager
The Old Glass Shop LLC
02.2022 - 03.2024
Owner/Manager
Twin Lakes Pet Resort LLC
06.2020 - 09.2024
Owner/Landlord
Burgin Rentals LLC
04.2005 - 09.2012
Deputy Sheriff
Edgar County Sheriff Department
06.2004 - 06.2020
Ambulance Service Owner/Manager
Edgar County Special Service Area Ambulance
05.2004 - 06.2009
Ambulance Service Manager
County of Edgar
05.2001 - 05.2004
Firefighter
Paris Fire Department
08.1997 - 05.2001
No Degree - Police Training Institute
University of Illinois
Bachelor of Science - Fire Science
Western States University
No Degree - Certified Paramedic
Sarah Bush Lincoln Hospital
High School Diploma -
East Richland High School
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