DEE CANADAY
Orlando,FL
Summary
Dedicated airport operations supervisor with a strong record of leading frontline teams, improving operational performance, and ensuring safety and regulatory compliance. Skilled in coaching, behavior-based performance management, structured problem-solving, and delivering a consistent, high-quality customer experience.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Supervisor
Menzies Aviation
Orlando, FL
01.2023 - Current
- Lead and coach frontline agents to deliver consistent service, safety, and operational performance.
- Supervised customer service team to maintain high-quality support delivery.
- Handled escalated customer inquiries with professionalism and empathy.
- Conducted performance dialogues and reviewed metrics to resolve issues affecting on-time performance and customer satisfaction.
- Monitored employee behavior and customer interactions to uphold compliance with company procedures and service standards.
- Support investigations related to performance, safety, and customer complaints.
- Oversee daily airport operations including check-in, ticketing, baggage, and boarding.
Ambassador Supervisor
Clear
Orlando, FL
01.2021 - 01.2023
- Delivered exceptional passenger assistance, directions, and real-time flight information.
- Supported passengers with accessibility needs and complex travel concerns.
- Collaborated with airline staff, security, and ground personnel to maintain smooth passenger flow.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Maintained security and safety focus and awareness and adhered to security screening protocols while working in a stressful environment with disruptive and angry passengers.
- Maintained security and safety focus and awareness and adhered to security screening protocols while working in stressful environment with disruptive and angry passengers.
Education
Bachelor of Arts - Social Work
Boise State University
Boise, ID 01.2002 - 05.2006
Skills
- Customer Service Excellence
- Operational Efficiency
- Operational Metrics & Data Analysis
- Safety Compliance
- Regulatory Compliance
- Team Leadership & Engagement
- Performance coaching
- Continuous improvement
- Conflict resolution
Personal Information
Title: Customer Service Leader
Timeline
Customer Service Supervisor
Menzies Aviation
01.2023 - Current
Ambassador Supervisor
Clear
01.2021 - 01.2023
Bachelor of Arts - Social Work
Boise State University
01.2002 - 05.2006