Dee Culver
Summary
Knowledgeable Data Entry Representative with expertise in mapping data fields, identifying format irregularities, verifying file integrity, and performing data cleansing using Excel or database logic. Demonstrates proficiency in analytical problem-solving and effective communication with a strong attention to detail and the proven ability to meet tight deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Associate, Claims
Alma
Remote
06.2023 - 03.2026
- Analyzed complex claims to ensure compliance with company policies and regulations.
- Streamlined claims review process, reducing turnaround times improving service quality.
- Implemented process improvements that increased accuracy in claims adjudication by 15%.
- Evaluated claim documentation for completeness, ensuring adherence to industry standards and guidelines.
Dispatcher
Wishful Journee, LLC
Atlanta, GA
06.2022 - 06.2023
- Optimized workflow and dispatch protocols, achieving a 50% reduction in processing time significantly enhancing operational efficiency through improved communication between vendors and clients.
- Achieved a 5-star vendor satisfaction rating by proactively resolving documentation discrepancies providing real-time status updates, ensuring 100% compliance with Service Level Agreements.
- Ensured 100% data accuracy and on-time payment to carriers, managing end-to-end transactional workflows for both international and domestic accounts within 24–48-hour windows.
Provider Services Representative II
Anthem
Columbus, GA
09.2018 - 06.2022
- Mentored junior staff on best practices with data concepts and customer service excellence.
- Expertise with diverse file layouts such as CSV, Fixed-Width, XML, and EDI.
- Enhanced data accuracy and minimized entry errors by auditing high-volume documentation to ensure precise categorization of records.
Office Administrative Assistant
Mercedes-Benz
Columbus, GA
03.2018 - 09.2018
- Coordinated office communications to enhance information flow and improve team collaboration.
- Managed scheduling, appointments, and travel arrangements for executives and staff members.
- Implemented filing systems to streamline document retrieval and improve organizational efficiency.
Customer Service Representative II
TSYS Total System Services
Columbus, GA
08.2013 - 03.2018
- Managed high-volume inquiries from customers, resolving payment discrepancies and account status issues to maintain positive professional relationships.
- Coordinated with internal teams to ensure timely internal handoffs of files.
- Prepared, validated, and loaded customer files in accordance with established processes.
Education
Associate of Applied Science - Accounting
Chattahoochee Valley Community College
Phenix City, AL05-2026
Skills
- Data Cleansing
- Proficient Microsoft Excel skills
- Customer service
- Data integrity assurance
- Critical thinking capacity
- Payment Processing
- Problem-Solving
- Research and Documentation
- HIPAA Compliance Awareness
- 65 WPM with 99% accuracy
Certification
- CompTIA Office Pro Certification - CVCC - 2026
Timeline
Operations Associate, Claims
Alma
06.2023 - 03.2026
Dispatcher
Wishful Journee, LLC
06.2022 - 06.2023
Provider Services Representative II
Anthem
09.2018 - 06.2022
Office Administrative Assistant
Mercedes-Benz
03.2018 - 09.2018
Customer Service Representative II
TSYS Total System Services
08.2013 - 03.2018
Associate of Applied Science - Accounting
Chattahoochee Valley Community College