Expertise in evaluation, capacity building and resource mobilization, supported by strong educational background in Business Analytics and Administration. Proficient in statistical analysis, data visualization, and reporting, leveraging advanced skills in Python, SQL, and Tableau for impactful decision-making and strategic education initiatives.
Overview
16
16
years of professional experience
Work History
Business Operations Floater
TD Bank
Newark
02.2025 - Current
Customer Engagement: Serve as a primary liaison, delivering TD Bank's brand promise through financial expertise and consultative advice.
Product Knowledge: Act as a subject matter expert on TD's products, services, policies, and procedures, guiding customers to appropriate solutions.
Sales and Recommendations: Identify customer needs and recommend suitable banking products, including personal and business solutions.
Relationship Management: Utilize Customer Relationship Management (CRM) tools to proactively assess customer needs and lead outbound sales activities.
Loan Facilitation: Engage in discussions about loan products and assist customers with application processes.
Operational Support: Perform teller transactions, ensuring accuracy and compliance with bank policies.
Healthcare Analyst
Holy Moba
New Jersey
07.2024 - 01.2025
Assess patient records and treatment plans to identify diagnostic patterns and trends, aiming to enhance healthcare management and decision-making processes.
Develop comprehensive reports and presentations to communicate critical medical data and analytical observations to key leadership, facilitating informed decision-making.
Provide actionable recommendations to optimize healthcare operations and processes, leveraging data to meet administrative needs and goals.
Led a project to predict Autism earlier, resulting in improved diagnostic timelines and enhancing patient outcomes through timely interventions.
Relationship Manager (Corporate Banking)
UMB (Bank)
Accra
05.2017 - 12.2018
Managed and developed client relationships to identify solutions and promote products, resulting in increased revenue streams from priority customers.
Contributed to the development of an automated financial portal to enhance business cash flow management and improve operational efficiency.
Created a seasonality chart for credit and risk management to assist in loan disbursement and management, improving decision-making processes.
Developed a seasonality graph to identify peak and lean seasons of various business groups, enhancing strategic planning and resource allocation.
Branch Manager and Operations Manager
Express Capital (Savings and Loans)
Accra
03.2015 - 04.2017
Supervised daily branch operations, including vault and drawer management, teller activities, and customer service functions.
Approved customer and bank transactions within authority limits in real time, ensuring efficient service.
Conducted pre-audits to identify and mitigate operational risks, maintaining compliance with established procedures.
Developed a chart to monitor the performance of various loan and deposit portfolios for top and growing businesses, expediting loan processes and improving business monitoring.
Branch Manager and Head Business Development
Capital and More
Accra
01.2014 - 02.2015
Cultivated and strengthened relationships with existing and new accounts to enhance service sales and identify company relocation policies.
Devised strategic plans to increase or sustain business growth while actively pursuing contract opportunities.
Anticipated and resolved potential issues, serving as a personal investment banker for corporate institutions and clients.
Improved the business investment portfolio by 1 million cedis by developing tailored investment portfolios to meet the needs of investors.
Assistant Credit Risk Manager and Management Information Systems Analyst
Financial Republic (Micro Finance)
Accra
02.2011 - 12.2013
Developed and enhanced credit programs to align with customer needs and support business growth by analyzing and reporting on investment and credit limits.
Analyzed and communicated financial data trends and insights to management, advising on strategic initiatives and interpreting financial documents for board review.
Designed and implemented systems for recruitment, staffing, and organizational departmental planning, facilitating change initiatives and directives from the board.
Developed a comprehensive model to assess capital strength, optimizing loan repayment strategies and enhancing financial stability. Analyzed and reported on business portfolios, identifying growth opportunities, top-performing products, and staff, thereby driving strategic decisions and improving overall company performance.
Cashier
Ghana Commercial Bank Ltd (Industrial Attachment)
Burma Camp
06.2009 - 09.2009
Processed a high volume of daily transactions efficiently, ensuring accuracy and compliance with bank policies while maintaining excellent customer service.
Education
Master of Science (MS) - Business Analytics
Montclair State University
01.2025
Executive Master's - Business Administration
University of Ghana, Legon
01.2022
B.Sc. - Human Resource Management
Regent University College
Accra,Ghana
04.2012
Skills
Statistical Analysis
Hypothesis Testing
Design of Experiments
Principal Component Analysis
Forecasting
Data Visualization
Dashboards
Reporting
Exploratory Data Analysis
Optimization
Linear and Integer Programming
Adaptive and Stochastic Optimization Techniques
Data Wrangling and Analysis
Python Pandas
Data Cleansing
Data Balancing
Python
SQL
Tableau
Power BI
Cplex
MS Office Applications
Ted Soft
Flexcube
Olson
Quantitative Analysis
Writing Skills
Team Collaboration
Timeline
Business Operations Floater
TD Bank
02.2025 - Current
Healthcare Analyst
Holy Moba
07.2024 - 01.2025
Relationship Manager (Corporate Banking)
UMB (Bank)
05.2017 - 12.2018
Branch Manager and Operations Manager
Express Capital (Savings and Loans)
03.2015 - 04.2017
Branch Manager and Head Business Development
Capital and More
01.2014 - 02.2015
Assistant Credit Risk Manager and Management Information Systems Analyst