Dee Hawn
Lilburn
Summary
Account Manager with extensive experience at Vibrantz Technology, specializing in customer relationship management and process optimization. Proficient in SAP and Microsoft Office, consistently achieving high customer satisfaction and retention rates. Demonstrated ability to drive revenue growth through strategic order management and effective communication. Expertise in product promotion and enhancing store loyalty through exceptional customer support.
Overview
14
14
years of professional experience
Work History
Account Manager
Vibrantz Technology
Norcross
01.2021 - Current
- Managed lifecycle of purchase orders for Fortune 500 companies, generating annual revenue of $XXXX.
- Scheduled shipments to align with customer expectations and established processes.
- Delivered performance against organization KPIs, ensuring high customer satisfaction and retention.
- Served as primary point of contact for efficient handling of customer communications.
- Ensured accurate pricing in compliance with customer contracts.
- Analyzed complex billing issues using multiple data systems for resolution.
- Facilitated weekly meetings with key customers to maintain order accuracy and alignment.
- Collaborated across business units, including Supply Chain, Production, and Sales.
Senior Administrative Assistant
Any Size Steel, LLC
Lilburn
01.2017 - 01.2021
- Created, reviewed, and recommended enhancements for documents, including correspondence, reports, and presentations.
- Conducted research and utilized media sources to gather pertinent information for staff.
- Managed executive communications through telephone calls and composed professional correspondence.
- Executed accurate data entry of invoices in company database and generated expenditure reports for senior management.
- Analyzed and allocated resources while managing staff schedules to optimize coverage and service.
- Produced and updated physical and digital files, records, spreadsheets, and reports to ensure compliance with company policies.
- Coordinated personal travel arrangements, prepared reports, resolved human resource issues promptly, and managed hotel accommodations.
- Oversaw complaint handling process, ensuring swift resolution by collaborating closely with administrative assistants.
Accounting Clerk
TP Corporate Lodging
Norcross
01.2012 - 01.2014
- Resolved billing discrepancies through thorough research and documentation of client rebate discounts.
- Delivered comprehensive support in accounts payable, accounts receivable, payroll, and expense tracking.
- Prepared and presented detailed financial reports and batch summaries for management review.
- Utilized industry-specific software for precise income and expense tracking.
- Maintained orderly and accurate invoice records while managing entries.
- Directed daily financial operations to achieve bottom-line results, managing payments and transaction statuses.
- Led employee initiatives to ensure compliance with quality standards, deadlines, and procedures.
- Completed data input for 300 entries while managing vendor, client, and account holder payments.
Education
Master of Teaching -
Brenau University
Norcross, GABachelor of Business Administration -
DeVry University
Decatur, GeorgiaSkills
- Records management and filing
- Travel coordination
- Report generation
- Document control
- Process optimization
- QuickBooks and Microsoft Office proficiency
- SAP expertise
- Purchase order management
- Customer relationship management
- Verbal and written communication
- Project management
- Regulatory compliance
Timeline
Account Manager
Vibrantz Technology
01.2021 - Current
Senior Administrative Assistant
Any Size Steel, LLC
01.2017 - 01.2021
Accounting Clerk
TP Corporate Lodging
01.2012 - 01.2014
Master of Teaching -
Brenau University
Bachelor of Business Administration -
DeVry University