Dee Larkin
Green Cove Springs,FL
Summary
Dynamic sales associate known for exceptional customer service and strong merchandising skills. Proven ability to manage inventory effectively and collaborate with team members to achieve sales targets and enhance customer experiences.
Overview
28
28
years of professional experience
Work History
Sales Associate
Walmart
Middleburg, Florida
08.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Collaborated with team members to improve customer service quality and satisfaction.
- Maintained up-to-date knowledge of store merchandise and policies.
- Operated cash register and processed transactions accurately.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Managed inventory levels, ensuring shelves were adequately stocked to meet customer demand.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled returns and exchanges in accordance with store policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness and organization of sales floor.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
- Developed promotional strategies that effectively increased sales volume through targeted marketing efforts.
- Attended weekly team meetings to review performance goals and objectives.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Maintained records related to sales for store management.
Merchandiser
TNG Retail Services
Orange Park, Florida
06.2015 - 08.2023
- Collaborated with store teams to implement promotional displays, maximizing customer interest.
- Managed product placement to increase visibility and engage customers.
- Implemented visual merchandising strategies to improve overall store aesthetics.
- Monitored store shelves to maintain product availability and ensure timely restocking.
- Communicated and coordinated planogram execution with store management.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Trained new staff on merchandising standards and best practices.
- Provided training and support for new staff members in regards to merchandising operations.
- Maintained compliance with company policies and safety regulations consistently.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Delivery Driver
FedEx
Jacksonville, Florida
09.1998 - 09.2009
- Ensured timely pickups and deliveries, enhancing customer satisfaction.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Operated delivery vehicles safely and in compliance with regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Communicated effectively with customers regarding delivery status.
- Resolved delivery issues promptly, maintaining service quality and customer satisfaction.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Conducted vehicle inspections to ensure operational readiness.
- Addressed customer service complaints with professionalism and knowledgeable responses to strengthen trust and loyalty.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Inspected vehicle and maintained gas, oil and water levels.
- Maintained cleanliness of delivery vehicle by cleaning interior and exterior after each shift.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
Education
High School Diploma -
Edward H White High School
Jacksonville, FL06-1995
Skills
- Point-of-sale operations
- Customer service and support
- Inventory management
- Merchandising strategies
- Product expertise
- Sales forecasting
Timeline
Sales Associate
Walmart
08.2023 - Current
Merchandiser
TNG Retail Services
06.2015 - 08.2023
Delivery Driver
FedEx
09.1998 - 09.2009
High School Diploma -
Edward H White High School