Dee McCarty
Thomas and Galbraith Heating and Air
Centerville,OH
12
years of professional experience
Qualified Account Manager with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Work History
Sales Associate
10 Months- Conducted market research to identify and pursue new business opportunities, enhancing sales strategy with emerging trends.
- Cultivated lasting customer relationships through prompt service and effective communication, leading to increased customer loyalty.
- Educated customers on product and service benefits, explaining features and answering questions.
- Applied targeted sales techniques to engage customers and successfully close sales, contributing to overall revenue growth.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Observed changing customer requirements and adapted sales strategies.
Inside Sales Representative
5 Months- Greeted customers, guided them through furniture selection process using deep product knowledge to identify needs and deliver tailored solutions, building strong relationships to foster customer loyalty.
- Utilized custom CRM to enter customer information and orders, set up delivery and credit processes.
- Answered customer questions regarding products, prices, and availability, ensuring informed purchasing decisions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Inside Sales Representative
1 Year 9 Months- Called leads and produced quotas that best fit individual's needs
- Primarily worked leads as they came into the office and provided detailed quotes that provide a triangle of protection to our customers
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Senior Market Sales Representative
6 Months- Identify and contact prospects through cold calling, meet-and-greet functions, and onsite visits
- Provide in-depth information regarding each plan offered including Medicare Supplemental Insurance
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Skills
Exceptional customer service
Adept multi-tasker
Upselling and cross selling
Used multiple CRM's
Timeline
Sales Associate
Thomas and Galbraith Heating and Air
05.2025 - 03.2026Read More
Inside Sales Representative
Havertys Furniture
08.2024 - 01.2025Read More
Inside Sales Representative
Allstate Insurance
08.2015 - 05.2017Read More
Senior Market Sales Representative
Physician's Mutual Insurance
09.2014 - 03.2015Read More