Dee Simpkins
Raleigh,NC
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Customer Success Advocate
Carrier Enterprise
Raleigh, North Carolina
03.2018 - Current
- Provided product knowledge and troubleshooting assistance to improve customer satisfaction.
- Managed customer inquiries across multiple communication channels to ensure timely resolutions.
- Conducted regular follow-ups to proactively address customer needs and concerns.
- Documented customer interactions in Salesforce to maintain accurate tracking and enhance service quality.
Education
High School Diploma -
East Wake High School
Wendell, NC06-1983
Skills
- Salesforce administration
- Customer relationship management
- Data analysis
- Multi-line telephone operations
- Appointment scheduling
- Task prioritization
- Multi-tasking
- Flexibility
- Active listening
- Conflict resolution
- Patience
- Strong teamwork
- Positive attitude
Timeline
Customer Success Advocate
Carrier Enterprise
03.2018 - Current
High School Diploma -
East Wake High School