DEE SMITH
Summary
Detail-oriented professional with 9+ years of experience in regulatory compliance, stakeholder communication, and project management. Proven ability to independently research complex requirements and manage multiple high-stakes deadlines without direct supervision. Specializes in process improvement, delivering exceptional service, and building client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advisor Communications & Materials Manager
Buckingham Wealth Partners
2023.07 - 2024.07
- Oversaw production of weekly email summary bulletins to enhance internal communication.
- Maintained News sites for the BSW and BSP lines of business working with respective stakeholders to ensure a useful, curated stream of updates.
- Independently created and implemented a multi-stage audit and review process for business materials, ensuring all assets met strict regulatory timelines and compliance standards.
- Acted as the primary point of contact for cross-functional stakeholders to resolve complex workflow questions and improve the efficacy of team materials.
Service Manager
Buckingham Strategic Partners
2021.07 - 2023.07
- Managed heavy project and communication volumes, consistently meeting industry critical service level agreements and deadlines.
- Conducted in-depth research to respond to complex inquiries, proactively resolving issues through coordination with specialized internal departments.
- Provided exceptional, friendly, and knowledgeable service by telephone and e-mail with financial advisors.
Client Relationship Manager
Moneta Group
2019.08 - 2021.07
- Established rapport with high-net-worth clients as a reliable and dependable liaison between the client and the partner.
- Researched and resolved unique and complex situations as they arrived in a timely manner.
- Executed highly technical investment policies through third-party financial custodial systems, maintaining 100% accuracy in a fast-paced environment.
- Coordinated and oversaw complex account transfers, reconciling data and verifying account requirements to ensure a seamless transition for high-net-worth clients.
Senior Client Services Manager
Stifel Nicolaus
2017.07 - 2019.08
- Successfully built and maintained client and branch relationships with timely follow-ups and turnaround times, making sure telephone calls were answered promptly and requests were completed same day.
- Worked with specialized operations departments to resolve client and branch problems, improve operations, and provide exceptional customer service.
- Led projects, initiatives, and support as needed. Demonstrated accurate and timely completion of projects assigned by management.
- Provided quality service through written and verbal communication to branch employees and clients.
- Addressed and resolved clients concerns quickly and effectively.
- Served as a team expert who educated associates and customers on new software being implemented into the company’s business operations.
- Assisted with training new associates during new hire process.
- Aided with system testing as needed.
Education
BS - Communications Studies with emphasis in Marketing Sales
Missouri State University
Springfield, MO05.2017
Skills
- Excellent Written Verbal Communication Skills
- Customer Service
- Project Management
- Process Improvement
- Problem Resolution
- Google Sheets
- Strategic Planning
- High Attention to Detail
- Professional Phone Presence
Certification
Coursera Project Management Certificate
Timeline
Advisor Communications & Materials Manager
Buckingham Wealth Partners
2023.07 - 2024.07
Service Manager
Buckingham Strategic Partners
2021.07 - 2023.07
Client Relationship Manager
Moneta Group
2019.08 - 2021.07
Senior Client Services Manager
Stifel Nicolaus
2017.07 - 2019.08
BS - Communications Studies with emphasis in Marketing Sales
Missouri State University