Experienced Quality Specialist with a proven track record in evaluating and verifying specialists' adherence to policies and procedures. Skilled in assessing and grading specialists based on role-specific instructions, ensuring that high standards are consistently met. Committed to supporting company growth by implementing effective training programs that enhance team performance and align with organizational goals. Adept at fostering a culture of continuous improvement and excellence in quality assurance.
Hi, I’m
Dee' Williams
San Antonio,TX
Summary
Overview
14
years of professional experience
Work History
JPMorgan Chase Bank N.A
Quality Specialist Lll
04.2019 - Current
Job overview
- My responsibilities is to evaluate and verify that specialist are doing their role according to policy and procedures
- Evaluate and grade specialist based on the role and the instructions they have
- Assuring the appropriate training is implemented in order to continue the growth of the company
General Motors Financial Company Inc.
Customer Account Rep
10.2017 - 03.2019
Job overview
- Contacted new and existing customers to discuss how their needs could be met with specific Detail
- Responded to all customer inquiries in a timely manner
- Discuss account information in a professional manner
- Go the extra mile giving our customers the best customer satisfaction
Red Mccombs Motors Inc
Assistant Service Manager
02.2014 - 10.2017
Job overview
- Recognized as top sales generator, increasing sales level by 70% in 2015 alone
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
- Provided customer service to Clients who had vehicle failures and found solutions for the problem
- Provided and improved service quality ensure customers vehicle were fixed the first time
Chick-fil-A Inc.
Store Director
11.2010 - 02.2014
Job overview
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance
- Delivered Excellent customer service by greeting and assisting customers
- Applied problem solving skills, While maintaining a high standard of quality for the customer
Education
Earl Warren High SchoolSan Antonio, TX
High School Diploma
01.2011
University Overview
Skills
- Quality control
- Service-focused professional
- Client communication expert
- Organizational leadership
- Revenue growth strategist
- Technical support specialist
- Certified training professional
- Trustworthy group collaborator
Timeline
Quality Specialist Lll
JPMorgan Chase Bank N.A
04.2019 - Current
Customer Account Rep
General Motors Financial Company Inc.
10.2017 - 03.2019
Assistant Service Manager
Red Mccombs Motors Inc
02.2014 - 10.2017
Store Director
Chick-fil-A Inc.
11.2010 - 02.2014
Earl Warren High School
High School Diploma
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