Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dee' Williams

San Antonio,TX
Dee' Williams

Summary

Experienced Quality Specialist with a proven track record in evaluating and verifying specialists' adherence to policies and procedures. Skilled in assessing and grading specialists based on role-specific instructions, ensuring that high standards are consistently met. Committed to supporting company growth by implementing effective training programs that enhance team performance and align with organizational goals. Adept at fostering a culture of continuous improvement and excellence in quality assurance.

Overview

14
years of professional experience

Work History

JPMorgan Chase Bank N.A

Quality Specialist Lll
04.2019 - Current

Job overview

  • My responsibilities is to evaluate and verify that specialist are doing their role according to policy and procedures
  • Evaluate and grade specialist based on the role and the instructions they have
  • Assuring the appropriate training is implemented in order to continue the growth of the company

General Motors Financial Company Inc.

Customer Account Rep
10.2017 - 03.2019

Job overview

  • Contacted new and existing customers to discuss how their needs could be met with specific Detail
  • Responded to all customer inquiries in a timely manner
  • Discuss account information in a professional manner
  • Go the extra mile giving our customers the best customer satisfaction

Red Mccombs Motors Inc

Assistant Service Manager
02.2014 - 10.2017

Job overview

  • Recognized as top sales generator, increasing sales level by 70% in 2015 alone
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
  • Provided customer service to Clients who had vehicle failures and found solutions for the problem
  • Provided and improved service quality ensure customers vehicle were fixed the first time

Chick-fil-A Inc.

Store Director
11.2010 - 02.2014

Job overview

  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance
  • Delivered Excellent customer service by greeting and assisting customers
  • Applied problem solving skills, While maintaining a high standard of quality for the customer

Education

Earl Warren High School
San Antonio, TX

High School Diploma
01.2011

University Overview

Skills

  • Quality control
  • Service-focused professional
  • Client communication expert
  • Organizational leadership
  • Revenue growth strategist
  • Technical support specialist
  • Certified training professional
  • Trustworthy group collaborator

Timeline

Quality Specialist Lll
JPMorgan Chase Bank N.A
04.2019 - Current
Customer Account Rep
General Motors Financial Company Inc.
10.2017 - 03.2019
Assistant Service Manager
Red Mccombs Motors Inc
02.2014 - 10.2017
Store Director
Chick-fil-A Inc.
11.2010 - 02.2014
Earl Warren High School
High School Diploma
Dee' Williams