Dee' Williams
San Antonio
Summary
Customer-focused Business Analyst with expertise in transforming data and customer insights into actionable improvements within complex enterprise environments. Proficient in analyzing customer journeys and defining business requirements to enhance operational efficiency and business outcomes. Strong ability to collaborate cross-functionally to deliver effective solutions that elevate customer experience.
Overview
15
15
years of professional experience
Work History
Quality Specialist lll
JPMorgan Chase Bank N.A
San Antonio
04.2019 - Current
- Assessed compliance of specialists with policies and procedures to ensure operational integrity.
- Evaluated specialists based on their roles and provided clear instructions.
- Provided targeted training to enhance specialist skills and support company growth.
Customer Account Rep
General Motors Financial Company Inc.
San Antonio
10.2017 - 03.2019
- Contacted new and existing customers to identify specific needs and recommend tailored solutions
- Responded promptly to customer inquiries, ensuring clear communication and resolution of issues
- Clarified account details to clients during meetings
- Delivered exceptional customer service by proactively addressing concerns and enhancing overall satisfaction
Assistant Service Manager
Red Mccombs Motors Inc
02.2014 - 10.2017
- Recognized as top sales generator, increasing sales level by 70% in 2015 alone
- Handled daily inbound calls, key-entered orders, faxes, backorders, and credit memos for assigned accounts
- Delivered customer service to clients experiencing vehicle failures, identifying and implementing effective solutions
- Enhanced service quality to ensure customer vehicles were repaired correctly on the first visit
Store Director
Chick-fil-A Inc.
11.2010 - 02.2014
- Delivered excellent customer service by proactively greeting and assisting customers, fostering positive shopping experiences
- Coached, counseled, recruited, trained, and disciplined employees, evaluating performance to enhance team capabilities
- Applied problem-solving skills while upholding high quality standards, ensuring customer satisfaction
Education
High School Diploma -
Earl Warren High School
San Antonio, TX, US01.2011
Skills
- Quality assurance management
- Certified training professional
- Growth strategist
- Service-focused professional
- Client communication expert
- Trustworthy group collaborator
Timeline
Quality Specialist lll
JPMorgan Chase Bank N.A
04.2019 - Current
Customer Account Rep
General Motors Financial Company Inc.
10.2017 - 03.2019
Assistant Service Manager
Red Mccombs Motors Inc
02.2014 - 10.2017
Store Director
Chick-fil-A Inc.
11.2010 - 02.2014
High School Diploma -
Earl Warren High School