Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Deeanna Montoya

Atwater,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Cingular Wireless
10.1998 - 08.2005
  • Tracked customer service cases and updated service software with customer information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Updated account information to maintain customer records.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Business Office Assistant

Franciscan Health Care Center
07.1995 - 06.1998
  • Safeguarded company data through regular backups, routine system updates, and adherence to security protocols.
  • Edited and proofread documents for accuracy and completeness.
  • Utilized office management software to record and track customer information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Education

Associate of Arts -

Merced College
Merced, CA
05.1992

Skills

  • Call Center Operations
  • Customer Relations
  • Clerical Support
  • Credit adjustments

Timeline

Customer Service Representative

Cingular Wireless
10.1998 - 08.2005

Business Office Assistant

Franciscan Health Care Center
07.1995 - 06.1998

Associate of Arts -

Merced College
Deeanna Montoya