DeLores Estis
Longview,TX
Summary
Dynamic leader with extensive experience in operational management and staff development. Skilled in designing standardized workflows and KPI frameworks that enhance efficiency and strengthen customer relationships.
Overview
20
20
years of professional experience
Work History
Regional Dispatch Manager
TTE Texas TransEastern
Tyler, Texas
04.2025 - 02.2026
- Led a 24/7/365 multi‑state operation supporting fuel hauling across TX, LA, MS, and AR, managing and developing a team of 9.
- Redesigned core operating procedures to standardize and scale workflows, enhancing operational consistency.
- Developed KPI frameworks for response times, workload distribution, and resolution effectiveness to facilitate data-driven decision making.
- Implemented audit and tracking systems that reduced information loss, improved reporting accuracy, and increased operational reliability.
- Standardized processes across markets to ensure continuity planning, disaster readiness, and effective cross-training.
- Recruited, onboarded, trained, and performance‑managed staff with emphasis on ownership, clarity, and sustainability.
- Provided hands‑on leadership coverage during staffing constraints to maintain service levels and team confidence.
Terminal Manager
Titus Transport
Tyler, Texas
05.2022 - 11.2024
- Directed end‑to‑end terminal operations, aligning labor, logistics, and customer service to maximize efficiency and reliability.
- Managed budgets and cost controls, ensuring alignment with financial performance objectives.
- Developed structured training programs and operational workshops to foster continuous improvement culture.
- Partnered cross‑functionally to resolve systemic bottlenecks and improve service timelines.
- Cultivated customer relationships through consistent service delivery and effective communication.
President
Titanium Security and Investigations, LLC
Houston, Texas
08.2015 - 06.2024
- Founded and scaled multi‑year security services firm, achieving sustained profitability through strategic growth initiatives.
- Designed operational systems for staffing models, compliance, training, and service delivery, enhancing overall operational efficiency.
- Led organizational change initiatives as the company expanded, ensuring operational discipline and cultural alignment.
- Managed full P&L responsibility, budgeting, forecasting, and cost optimization to drive financial performance.
- Built and retained a high‑performing workforce while maintaining strong client satisfaction metrics.
General Manager
1-800-GOT-JUNK? Houston West
Houston, Texas
05.2019 - 12.2020
- Oversaw daily business operations including workforce management, budgeting, and revenue tracking.
- Led hiring, onboarding, training, and performance management for office and field teams.
- Implemented safety and operational protocols during a major public health crisis, ensuring continuity and compliance.
Operations Coordinator
Rushin' On Wheels LLC
Houston, Texas
06.2014 - 06.2015
- Streamlined driver scheduling and load planning, reducing wasted time and routes.
- Monitored GPS tracking and customer portals to provide accurate real-time delivery updates.
- Streamlined driver scheduling and load planning, reducing wasted time and routes. Monitored GPS tracking and customer portals to provide accurate real-time delivery updates.
Scheduling Operations Coordinator, Private Investi
Blue Moon Investigations Security and Protection
Houston, Texas
03.2006 - 05.2015
- Directed scheduling for 90+ security staff, achieving consistent 100% shift coverage.
- Streamlined scheduling systems, resulting in 60% reduction in overtime costs.
- Delivered 24/7 operational support for supervisors and dispatchers, enhancing response times.
DOT Compliance Coordinator
Veolia Industrial Services
Houston, Texas
02.2008 - 12.2009
- Coordinated fleet compliance, maintenance schedules, and asset tracking to ensure regulatory adherence.
- Oversaw DOT tax filings (2290, IFTA) and implemented auditing processes that reduced fines by 10%.
- Coordinated compliance audits to ensure regulatory adherence across operations.
- Developed training materials for staff on compliance policies and procedures.
- Reviewed and updated compliance documentation to reflect current regulations.
Education
Associate of Arts - Business
San Jacinto College
Pasadena, TX05-2022
Skills
- Operations management
- Process optimization
- Process improvement
- KPI creation
- Audit compliance
- Workflow planning
- Customer relationship management
- Team leadership
- Team collaboration
- Staff recruitment
- Employee training
- Performance evaluation
- Change leadership
Timeline
Regional Dispatch Manager
TTE Texas TransEastern
04.2025 - 02.2026
Terminal Manager
Titus Transport
05.2022 - 11.2024
General Manager
1-800-GOT-JUNK? Houston West
05.2019 - 12.2020
President
Titanium Security and Investigations, LLC
08.2015 - 06.2024
Operations Coordinator
Rushin' On Wheels LLC
06.2014 - 06.2015
DOT Compliance Coordinator
Veolia Industrial Services
02.2008 - 12.2009
Scheduling Operations Coordinator, Private Investi
Blue Moon Investigations Security and Protection
03.2006 - 05.2015
Associate of Arts - Business
San Jacinto College