Deena Boyd
Merrillville ,IN
Overview
12
12
years of professional experience
Work History
Sales Associate
Sunbelt Rentals
Joliet
06.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, projects, jobsites, problem solving and providing a knowledge to satisfy customers needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build relationships, rapport and loyalty.
- Helped customers locate products and checked store system for equipment at other locations. Making it Happen for our customers. Power of Green.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Service Manager
Harley Davidson Inc
Munster, IN
04.2012 - 02.2021
Timeline
Sales Associate
Sunbelt Rentals
06.2024 - Current
Service Manager
Harley Davidson Inc
04.2012 - 02.2021