Deena Fritz
Abingdon,IL
Summary
Dynamic professional with a proven track record at Bridgeway Inc., excelling in client relationships and HIPAA compliance. Demonstrated expertise in health information management and outstanding communication, fostering significant improvements in customer service and patient care coordination. Skilled in marriage counseling and time management, adept at enhancing patient and client satisfaction through innovative strategies and empathetic service.
Overview
6
6
years of professional experience
Work History
Intern
Bridgeway Inc.
09.2024 - Current
- Developed strong rapport with diverse clientele by demonstrating empathy, active listening, and cultural sensitivity.
- Contributed insights from client sessions, aiding in continual improvement of counseling services and strategies.
- Developed knowledge of community based mental health services in residential living, substance abuse services, crisis response, and systems of care.
- Established professional relationships enabling collaboration in client care.
Patient Care Coordinator
Hearing Doctors of Illinois
07.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Life Equipping Pastor
New Harvest Church
03.2022 - Current
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Strengthened relationships between families by initiating regular events and workshops catered to their needs.
- Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
- Facilitated small group discussions aimed at deepening participants'' understanding of core biblical principles and themes.
- Implemented comprehensive adult education programs that catered to diverse learning interests while fostering spiritual growth within the community.
Patient Services Representative
Vision Source of Greeneville
05.2019 - 02.2022
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
Education
Bachelor of Science - Psychology: Christian Counseling
Liberty University
Lynchburg, VA12-2024
Skills
- Teamwork and Collaboration
- Outstanding communication skills
- Client Relationships
- HIPAA Compliance Knowledge
- Health information management
- Customer Service
- Marriage counseling
- Addiction Recovery
- Grief counseling
- Small Group Facilitation
- Spiritual counseling
- Time management abilities
Timeline
Intern
Bridgeway Inc.
09.2024 - Current
Patient Care Coordinator
Hearing Doctors of Illinois
07.2023 - Current
Life Equipping Pastor
New Harvest Church
03.2022 - Current
Patient Services Representative
Vision Source of Greeneville
05.2019 - 02.2022
Bachelor of Science - Psychology: Christian Counseling
Liberty University
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