Self-motivated professional with 35 years experience in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Excellent customer service skills and knowledge.
Overview
22
22
years of professional experience
Work History
Sales Manager
American Eagle Outfitters, Inc
Anderson, SC
11.2003 - Current
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Owner/Executive Chef
Southern Bailes Catering
Anderson, SC
08.2001 - 01.2024
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Founded and managed a catering business that serves the upstate community in our area.