Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deena Lore

Grayson,KY

Summary

Dedicated caregiver skilled in elderly care and customer service. Known for providing compassionate support while ensuring safety and well-being. Committed to enhancing quality of life for clients through respectful and ethical practices.

Overview

3
3
years of professional experience

Work History

Caregiver

FIVCO
Grayson
10.2025 - Current
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Provided compassionate companionship, fostering emotional well-being and social engagement.
  • Maintained cleanliness and safety of living environments, adhering to health regulations.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Caregiver

The Ole Homeplace
Columbia KY
02.2023 - 02.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Customer Service Representative

Intelogix
Huntington, WV
02.2023 - 02.2025
  • Resolved customer inquiries through phone and email, ensuring timely and accurate support.
  • Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
  • Utilized CRM software to track customer interactions, maintaining detailed records for future reference.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

GED -

Adult Learning Center
Grayson, KY

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Strong ethics
  • Verbal and written communication skills
  • Documentation
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor

Timeline

Caregiver

FIVCO
10.2025 - Current

Caregiver

The Ole Homeplace
02.2023 - 02.2025

Customer Service Representative

Intelogix
02.2023 - 02.2025

GED -

Adult Learning Center