Deena Raymond
Park City,UT
Summary
I have been in customer service and sales for a very long time, honing in problem-solving skills and sales expertise at Everblade Turf, Sunder Energy, and LGCY Power. Excelled in understanding customer needs, fostering teamwork, and achieving sales goals. Demonstrated exceptional communication skills and a calm disposition, ensuring customer satisfaction and driving business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Representative
Everblade Turf / Rio Valentin 702)688-1700
Salt Lake City, Utah
08.2024 - Current
- Organize and sort through leads.
- Call and set up appointments for our sales people.
Door to Door Lead Setter
Sunder Energy / Justin Smith 702)577-8923
Las Vegas, NV and Denver, CO
08.2019 - 06.2024
- Moved, organized and prepared materials to accomplish jobs smoothly.
- Greet each door with a warm smile, bring awareness to the problem, and become a problem solver by presenting the product we offer. Peak interest and set the appointment.
Salesperson
Everblade Turf / Rio Valentin 702)688-1700
Denver, Colorado
07.2023 - 05.2024
- Worked to build relationships with customers and built potential for additional sales.
- Measure and design yards.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Door to Door Lead Setter
LGCY Power / Justin Smith 702)577-8923
Las Vegas, Nevada
07.2018 - 08.2020
- Moved, organized and prepared materials to accomplish jobs smoothly.
- Greet each door with a warm smile, bring awareness to the problem, and become a problem solver by presenting the product we offer. Peak interest and set the appointment.
Salesperson
LGCY Power / Justin Smith 702)577-8923
Las Vegas, Nevada
09.2017 - 07.2018
- Door to door to set up my own appointments.
- Present a problem followed by a solution.
- Go over the different options for solar and how it can benefit the customer.
- Read a customer to help guide their decision.
Lead Hostess
Cheesecake Factory Inc / Boca Park (702)951-3800
Las Vegas, Nevada
07.2014 - 03.2017
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
Receptionist
Mosaic Salon & Boutique / Boca Park (702)696-7200
Las Vegas, Nevada
02.2015 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier Team Lead
Guess / (702)691-2541
Las Vegas, Nevada
09.2012 - 07.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Greeted customers and helped with any clothing / accessory needs.
Education
Cosmetology - Hair, Skin, Nails
Academy of Hair Design
Las Vegas09.2017
Skills
- Problem-solving skills
- Customer Service
- Communication skills
- Payment Processing
- Calm disposition
- Sales expertise
- Sales closing
- Teamwork and Collaboration
- Understanding Customer Needs
Certification
Licensed Cosmetologist
Timeline
Call Center Representative
Everblade Turf / Rio Valentin 702)688-1700
08.2024 - Current
Salesperson
Everblade Turf / Rio Valentin 702)688-1700
07.2023 - 05.2024
Door to Door Lead Setter
Sunder Energy / Justin Smith 702)577-8923
08.2019 - 06.2024
Door to Door Lead Setter
LGCY Power / Justin Smith 702)577-8923
07.2018 - 08.2020
Salesperson
LGCY Power / Justin Smith 702)577-8923
09.2017 - 07.2018
Receptionist
Mosaic Salon & Boutique / Boca Park (702)696-7200
02.2015 - 04.2015
Lead Hostess
Cheesecake Factory Inc / Boca Park (702)951-3800
07.2014 - 03.2017
Cashier Team Lead
Guess / (702)691-2541
09.2012 - 07.2014
Licensed Cosmetologist
Cosmetology - Hair, Skin, Nails
Academy of Hair Design
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