Deena Scott
Morris,IL
Summary
Experienced banking professional with over 7 years in customer service and financial services, specializing in personal banking and lending. Proven track record in exceeding sales goals, providing excellent customer service, and managing financial products. Seeking to leverage my expertise in a growing financial institution.
Overview
17
17
years of professional experience
Work History
Personal Banker
Midland States Bank
08.2023 - Current
- Consistently exceeds personal and team goals, delivering excellent customer service
- Develops and strengthens customer relationships through networking and offering financial advice
- Provides customers with information on investments, loan options, and account-related inquiries
- Proficient in opening and managing accounts, including Trusts, HSAs, and IRAs
- Refers customers to other departments for business products
- Oversees duties typically associated with Teller and Universal Banker roles.
Universal Banker II
Midland States Bank
01.2022 - 08.2023
- Specializes in real estate and non-real estate secured lending
- Mentors and trains new hires, ensuring they understand processes and procedures
- Handles invoices and ordering supplies
- Manages all teller procedures and is proficient in banking systems.
Universal Banker I
Midland States Bank
04.2019 - 01.2022
- Assisted customers with basic deposit account openings, closings, and maintenance
- Provided customer service related to basic banking tasks such as issuing debit cards, checking balances, and performing teller functions.
Teller
Midland States Bank
04.2017 - 04.2019
- Delivered exceptional customer service in processing check cashing, deposits, and withdrawals
- Managed cashier checks, payment collection, and balanced cash drawers and the vault.
eBay Seller
06.2012 - 10.2019
- Managed all aspects of an online sales business, from inventory management and pricing to customer service and shipping
- Set prices, processed orders, and maintained accurate sales records
- Handled customer queries, resolving issues promptly to ensure high levels of customer satisfaction.
Crew Leader
Rich & Creamy
06.2007 - 07.2012
- Provided exceptional customer service by assisting and greeting customers, handling orders, and solving issues
- Managed opening procedures including starting machines, preparing registers, and conducting drawer audits
- Supervised the closing operations, cleaning equipment, and cash register audits
- Oversaw a team to ensure productivity and efficiency, handling both cash and credit transactions.
Education
High School Diploma -
Joliet West High School
Joliet, IL05.2009
Skills
- Customer Account Management
- Financial Product Knowledge
- Sales Strategies and Target Achievement
- Cash Flow Management
- Time Management and Multitasking
- Sales and Cross-Selling
- Proficiency in Banking Software (Teller Systems, Account Management)
Timeline
Personal Banker
Midland States Bank
08.2023 - Current
Universal Banker II
Midland States Bank
01.2022 - 08.2023
Universal Banker I
Midland States Bank
04.2019 - 01.2022
Teller
Midland States Bank
04.2017 - 04.2019
eBay Seller
06.2012 - 10.2019
Crew Leader
Rich & Creamy
06.2007 - 07.2012
High School Diploma -
Joliet West High School
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