Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deena Walls

Riverdale,ILLINOIS

Summary

Self-motivated logistics representative with experience in coordinating and managing supply chain shipments. Proficient at handling routing, transportation, and rate negotiations with suppliers and partners. Have a strong eye for detail with excellent team work and problem-solving capabilities. Possess strong communication skills and leadership qualities.

Overview

9
9
years of professional experience

Work History

Sr. Capacity Procurement Rep

J.B. Hunt
Chicago, IL
01.2022 - Current


  • Communicated with internal network to resolve cross-divisional issues
  • Resolved major issues on shipments requiring escalation point
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Helped create new processes among the team to improve accountability and organization

Capacity Procurement Representative

J.B. Hunt - Midwest ROC
Chicago, IL
12.2020 - 01.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Sr Customer Experience Representative

J.B. Hunt - LTL
Chicago, IL
11.2017 - 01.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Develop and maintain excellent customer relationships to maximize business potential
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Business Development Representative

J.B. Hunt - LTL
Chicago, IL
11.2017 - 01.2020
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Developed business pipeline using cold and warm techniques.
  • Monitored market and negotiated rates based on trends.
  • Leveraged effective networking strategies to generate new business opportunities.

Telecommunications Support Clerk

Chicago Board of Election Commissioners
Chicago, IL
11.2015 - 10.2017
  • Assumed receptionists’ duties, answer phone calls, route calls, and take messages
  • Maintained meticulous files to support department work
  • Created and maintained complete office phone directory.

Food Service Manager

Aramark, Grambling State University Grambling
, LA
06.2014 - 07.2015
  • Managed multiple retail operations
  • Responsible for accurate reporting of daily retail transactions
  • Performed Quality Assurance audits to uphold workplace safety standards
  • Maintained and updated retail transaction system for entire retail operation

Education

Bachelor of Science - Business Management

Grambling State University
Grambling, LA
12.2013

Skills

  • Team-Oriented and Cooperative
  • Excellent interpersonal, verbal and written skills
  • Prioritizing and Planning
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Verbal and Written Communication

Timeline

Sr. Capacity Procurement Rep

J.B. Hunt
01.2022 - Current

Capacity Procurement Representative

J.B. Hunt - Midwest ROC
12.2020 - 01.2022

Sr Customer Experience Representative

J.B. Hunt - LTL
11.2017 - 01.2020

Business Development Representative

J.B. Hunt - LTL
11.2017 - 01.2020

Telecommunications Support Clerk

Chicago Board of Election Commissioners
11.2015 - 10.2017

Food Service Manager

Aramark, Grambling State University Grambling
06.2014 - 07.2015

Bachelor of Science - Business Management

Grambling State University