Deena Walls
Riverdale,ILLINOIS
Summary
Self-motivated logistics representative with experience in coordinating and managing supply chain shipments. Proficient at handling routing, transportation, and rate negotiations with suppliers and partners. Have a strong eye for detail with excellent team work and problem-solving capabilities. Possess strong communication skills and leadership qualities.
Overview
9
9
years of professional experience
Work History
Sr. Capacity Procurement Rep
J.B. Hunt
Chicago, IL
01.2022 - Current
- Communicated with internal network to resolve cross-divisional issues
- Resolved major issues on shipments requiring escalation point
- Maximized performance by monitoring daily activities and mentoring team members.
- Helped create new processes among the team to improve accountability and organization
Capacity Procurement Representative
J.B. Hunt - Midwest ROC
Chicago, IL
12.2020 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Sr Customer Experience Representative
J.B. Hunt - LTL
Chicago, IL
11.2017 - 01.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Develop and maintain excellent customer relationships to maximize business potential
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Business Development Representative
J.B. Hunt - LTL
Chicago, IL
11.2017 - 01.2020
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Monitored market and negotiated rates based on trends.
- Leveraged effective networking strategies to generate new business opportunities.
Telecommunications Support Clerk
Chicago Board of Election Commissioners
Chicago, IL
11.2015 - 10.2017
- Assumed receptionists’ duties, answer phone calls, route calls, and take messages
- Maintained meticulous files to support department work
- Created and maintained complete office phone directory.
Food Service Manager
Aramark, Grambling State University Grambling
, LA
06.2014 - 07.2015
- Managed multiple retail operations
- Responsible for accurate reporting of daily retail transactions
- Performed Quality Assurance audits to uphold workplace safety standards
- Maintained and updated retail transaction system for entire retail operation
Education
Bachelor of Science - Business Management
Grambling State University
Grambling, LA12.2013
Skills
- Team-Oriented and Cooperative
- Excellent interpersonal, verbal and written skills
- Prioritizing and Planning
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Verbal and Written Communication
Timeline
Sr. Capacity Procurement Rep
J.B. Hunt
01.2022 - Current
Capacity Procurement Representative
J.B. Hunt - Midwest ROC
12.2020 - 01.2022
Sr Customer Experience Representative
J.B. Hunt - LTL
11.2017 - 01.2020
Business Development Representative
J.B. Hunt - LTL
11.2017 - 01.2020
Telecommunications Support Clerk
Chicago Board of Election Commissioners
11.2015 - 10.2017
Food Service Manager
Aramark, Grambling State University Grambling
06.2014 - 07.2015
Bachelor of Science - Business Management
Grambling State University