Deanna O'Neal

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Prepared and administered medications to alleviate patient symptoms.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Maintained detailed records of test results by entering data and patient information into computer.
• Prepared lab specimens for diagnostic evaluation.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Implemented care and efficiency improvements to support and enhance office operations.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Provides excellent customer service
• Performs general nursing duties as requested by physicians and office managers
• Greets patients to examination rooms. Takes vital signs and documents information in patient’s electronic medical record.
• Administers injections and medications using proper technique. Documents name of medicine, dosage, lot number, route of injection and any reaction in patient’s record.
• Documents patients record with any updates (Medications, Allergies, Family History, etc) during each visit.
• Authorizing prescription refills; phlebotomy; taking electrocardiograms; removing sutures and changing dressings.
• Ordering all medical and lab supplies for entire practice. Preoperative authorizations, surgical clearances and prior authorizations in biologic medications, including handling appeals.
• Using computer applications; answering multi line phones; electronic medical records, coding and filling out lab insurance authorization forms, including billing and coding for internal lab companies such as LabCorp, Quest Diagnostics, and privately owned hospital labs such as Sentara; scheduling pre op clearance appointments; arranging for hospital ER admissions and laboratory and radiology services, home health maintenance and handling correspondence between patient and his/her family and agency.
• Obtained client medical history, medication information, symptoms, and allergies
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment

Clinical office duties included: taking medical histories; prescription reconciliation; explaining treatment procedures to patients; preparing patients for examination; assisting the physician during exams; collecting and preparing laboratory specimens. Including cytology and lab profiles; performing basic laboratory tests; instructing patients about medication and special diets; preparing and administering medications along with injections as directed by the physician; authorizing prescription refills; phlebotomy; taking electrocardiograms; removing sutures and changing dressings; Training medical assistant students during their externship from local medical schools. Ordering all medical and lab supplies for the entire practice. Preoperative authorizations, surgical clearances and prior authorizations in biologic medications, including handling appeals.

Front office duties included: answered multi-line phones; Used computer applications; answered multi line phones; greeted patients electronic medical records, ICD9/CPT, filling out lab insurance authorization forms, including billing and coding for internal lab companies such as LabCorp, Quest Diagnostics, and privately owned hospital labs such as Sentara; scheduling pre op clearance appointments; arranging for hospital ER admissions and laboratory and radiology services, home health maintenance and handled correspondence between the patient and his/her family and the agency. Trained students from local medical schools to complete their medical assistant internships.