Deep Singh
ELK GROVE,CA
Summary
Results-driven tax compliance professional with 5+ years at the California Franchise Tax Board, specializing in complex account analysis, collection strategies, and enforcement. Expert in Lexis-Nexis, ARCS, TI, BETS, and SAS for high-volume case management, complemented by IT debugging and technical support at Pegatron (Apple Inc.). Recognized for customer service, training, and operational efficiency. Bilingual in English, Punjabi, and Hindi; B.S. in Business – Marketing Managements.
Overview
11
11
years of professional experience
Work History
Compliance Representative
Franchise Tax Board
Sacramento, CA
02.2021 - Current
- Analyzed high-volume out-of-state collection accounts to develop targeted strategies, verify due process, and manage cases within aging targets using Lexis-Nexis, ARCS, TI, and BETS.
- Executed involuntary collection actions, including tax withholding orders, liens, and sister-state judgments, after utilizing all less intrusive methods.
- Addressed taxpayer inquiries regarding liability disputes, multi-state filings, residency audits, real property sales, and military issues.
- Performed timely follow-ups, ensured commitments were met, and documented all actions in the Taxpayer Folder.
- Served as backup for MOP, FTOP, and ACD calls; provided training and acted as a resource to management for special assignments.
- Assisted in maintaining case inventory according to unit procedures. Identified non-compliance and tax gap issues. Referred cases to specialized units for further action.
- Performed skip tracing and third-party contacts to locate assets, gather critical information, and conduct extensive account analysis on complex financial statements.
Tax Technician
Franchise Tax Board
Sacramento, CA
02.2021 - 02.2023
- Delivered professional customer service via phone and correspondence, assisting taxpayers with account inquiries, electronic funds transfers (EFT), e-filing, adjustments, and abatements.
- Analyzed complex collection accounts daily using TI, ARCS, TPF, and INC systems to make accurate adjustments and resolve cases in accordance with policies and procedures.
- Reviewed tax laws, conducted analytical research, and investigated inquiries to resolve issues efficiently.
- Trained new Tax Technician hires through OJT sessions (in-person and via Microsoft Teams) and facilitated team meetings using active listening techniques.
Debug Technician/IT Technician
Pegatron/ Apple Inc.
Elk Grove, CA
04.2016 - 02.2020
- Collaborated with IT engineering teams to identify defects and implement corrective actions on production lines.
- Diagnosed and resolved hardware and software issues for Apple devices, enhancing overall performance.
- Trained junior technicians on debugging protocols and best practices, fostering knowledge sharing within the team.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Collaborated closely with IT teams on technical troubleshooting and system support in accordance with company policies and procedures.
Office Manager
Bayview Medical Company
Sacramento, CA
04.2015 - 11.2019
- Managed daily operations while supervising 3 administrative staff to enhance efficiency in SSA disability evaluations for 4 physicians.
- Coordinated multi-site physician schedules to maximize appointment volume and travel efficiency.
- Maintained communication with SSA representatives, proactively addressing report timelines and updates.
- Processed monthly physician invoices and managed office supply budgets.
- Implemented electronic reporting system, reducing paper/ink costs by up to 75% and improving efficiency.
- Led development of a new scheduling system to resolve workflow inefficiencies.
- Ensured timely, accurate submission of medical reports; edited documentation and gathered missing information.
- Maintained HIPAA compliance and consistently passed SSA audits.
Education
Bachelor of Science - Marketing Management
University of Phoenix
Tempe, AZ01-2020
Skills
- Enhanced due diligence
- Legal research
- Transaction monitoring
- Tax compliance expertise
- Organizational skills
- Office management
- Customer service
- Network troubleshooting
- Hardware installation
- Analytical skills
- Microsoft Excel
- Microsoft Office
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Limited Working
Timeline
Compliance Representative
Franchise Tax Board
02.2021 - Current
Tax Technician
Franchise Tax Board
02.2021 - 02.2023
Debug Technician/IT Technician
Pegatron/ Apple Inc.
04.2016 - 02.2020
Office Manager
Bayview Medical Company
04.2015 - 11.2019
Bachelor of Science - Marketing Management
University of Phoenix