Shane Brown
Deerfield Beach,United States
Work Preference
Summary
Customer-focused insurance professional with experience handling regulated, policy-driven interactions and maintaining high standards of accuracy and documentation. Skilled in gathering facts, explaining coverage details clearly, and supporting customers through complex situations with professionalism and empathy. Proven ability to manage multiple cases, follow structured processes, and learn decision frameworks in fast-paced environments while maintaining strong service quality.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Medicare Sales & Compliance Representative
Thrive Health Solutions
Boca Raton, FL
03.2025 - 12.2025
- Contract-based (1099) remote role providing Medicare compliance and client support
- Oversee Medicare Advantage enrollments and ensure compliance. Guide beneficiaries in understanding plan options and benefits. Supervise daily sales operations, adhering to CMS standards and internal objectives. Manage client data via TL Dialer, maintaining accurate communication records.
- Drove enrolment accuracy, achieving compliance with all regulations.
- Championed client education initiatives, enhancing beneficiary understanding.
- Streamlined daily operations, boosting team efficiency and performance.
- Maintained comprehensive communication logs, ensuring data integrity.
McDonald's Assistant General Manager
Upchurch Management
Deerfield Beach, FL
06.2020 - 02.2025
- Assistant General Manager (2022 – 2025)
Shift Manager (2020 – 2022)
Crew Member (2020) - Oversaw daily operations in a high-volume environment, ensuring policy compliance and service quality
- Handled customer complaints and incident resolution with professionalism and accuracy
- Trained, coached, and supervised teams of 15+ employees across multiple shifts
- Maintained accurate documentation, schedules, and operational records
- Made real-time decisions under pressure while following company standards and procedures
Education
High School Diploma - IT Network Security
Atlantic Technical College
Coconut Creek06.2023
Certification
- Life & Health Insurance License - Florida (Active)
- COMPTIA IT FUNDAMENTALS+
- CCST CYBERSECURITY
- ITS CYBERSECURITY
Skills
- Customer Support & Issue Handling
- Enhanced due diligence
- Compliance monitoring
- Policy interpretation
- Problem-solving abilities
- Process implementation
- Effective communication
- Task prioritization
Team Leadership Coaching & Quality Review
Policy Interpretation & Regulatory Compliance Procedures
Problem Resolution/Evaluation & Decision Making
Accurate Documentation & Record Keeping
Professional Communication (Phone & Email)
Accomplishments
- Business Professionals of America (BPA) — Networking Security & Support Services
• 1st Place (State) out of 37 teams
• 2nd Place (National) out of 10 teams
• Designed and evaluated a large-scale network solution for a professional sports stadium, including risk assessment, system redundancy, and operational efficiency within a defined budget.
Timeline
Medicare Sales & Compliance Representative
Thrive Health Solutions
03.2025 - 12.2025
McDonald's Assistant General Manager
Upchurch Management
06.2020 - 02.2025
High School Diploma - IT Network Security
Atlantic Technical College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Quote
It is never too late to be what you might have been.
George Eliot