Deepak Balachander
IT Director
Madison,WI
Summary
IT Application services strategy Director focused on delivering superior customer experience & success. Strong experience in formulation, development & execution of strategic vision and/or program frameworks with CXO's and next level leaders for modernization & cloud with a focus on accelerating digital transformation. Responsible for P&L, Delivery management & client relationships.
Overview
19
19
years of post-secondary education
14
14
years of professional experience
Work History
Associate Director IT
Cognizant Technologies Solutions
Madison , WI
12.2007 - Current
- End to end client relationship management with P&L responsibility of >50M for pan US insurance clientele covering application development, Cloud modernization & Application support services (ADM)
- Developed and maintained strong client relationships across clientele to deliver exceptional customer service and experience
- Defined & developed new strategies focused on app modernization & cloud to expand business operations and grow customer base.
- Leveraged marketplace trends to create solutions and refine business strategies.
- Built relationships with VPs & CXO community to establish long-term business growth.
- Led solution selling strategy initiatives to maximize ADM revenue
- End to end ownership of strategy including solutioning & pricing
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Won new & strategic logos key for growth & market share
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes in industry
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Cross team collaboration covering multiple geographies to organize efficient operations and achieve demanding schedule targets.
- Developed impactful and strategic partnerships with clients to drive business development.
Education
MBA - Corp Finance
University of Liverpool
Liverpool 09.2006 - 08.2021
Master of Science - Management
Birla Institute of Technology & Science
Pilani, India 08.2000 - 12.2004
Skills
Strategic Leadership
Key relationship management
Strategic Planning
Business Development
Financial Management
Customer-facing presentation skills
Business growth strategies
Contract Negotiation
P&L Management
Timeline
Associate Director IT
Cognizant Technologies Solutions
12.2007 - Current
MBA - Corp Finance
University of Liverpool
09.2006 - 08.2021
Master of Science - Management
Birla Institute of Technology & Science
08.2000 - 12.2004