Deependra Dulal
Reynoldsburg,OH
Summary
Accomplished Store Manager with a proven track record at CVS Pharmacy, enhancing customer relations and streamlining store operations. Expert in inventory management and customer service management, I led teams to exceed sales targets through innovative merchandising and effective training. Skilled in problem-solving and team leadership, I consistently improved store performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
CVS Pharmacy
Columbus, OH
10.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Dollar General
Etna, OH
12.2021 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Shift Manager
Walgreens
Reynoldsburg, OH
10.2018 - 12.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Sales Associate
Kroger
Roanoke, VA
05.2015 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Business Administration - Business Administration
Strayer University
Washington, DCDiploma - Business Administration
Reynoldsburg High School Business Education Leadership & Law Academy
Reynoldsburg, OH06.2019
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Inventory Management
- Store Merchandising
- Cash Management
Accomplishments
- Profit improvement by 12-16 % vs Budget at dollar general
- CVS operation and productivity increase.
Certification
- Certified in Microsoft Word
- Certified in Microsoft Excel
- Certified in Microsoft Outlook
Languages
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Store Manager
CVS Pharmacy
10.2023 - Current
Store Manager
Dollar General
12.2021 - 10.2023
Shift Manager
Walgreens
10.2018 - 12.2021
Sales Associate
Kroger
05.2015 - 08.2018
Associate Of Business Administration - Business Administration
Strayer University
Diploma - Business Administration
Reynoldsburg High School Business Education Leadership & Law Academy