DEEPIKA DHEERAN
Aldie,VA
Summary
Detail-oriented Project Coordinator with over three years of experience in supporting teams through effective scheduling, budgeting, and administrative tasks. Proficient in tracking deliverables, managing timelines, and generating comprehensive progress reports, with foundational skills in Tableau and Excel. Recently earned a Master's degree in Project Management, supported by a solid IT background, demonstrating a proven ability to excel in independent remote work environments. Committed to driving project success through meticulous organization and proactive communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Manager
IMC Institute
04.2023 - 08.2023
- Coordinated between internal teams to ensure on-time completion and flagged risks to leadership
- Reduced administrative delays by 30% through improved tracking processes.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
Inside Sales Specialist
Simplilearn
09.2022 - 01.2023
- Managed 200+ customer projects using CRM systems; built Excel dashboards to monitor status and deadlines
- Processed invoices and coordinated between sales, delivery, and customer success teams
- Increased team revenue by 70% through efficient pipeline management
Senior Process Executive
Cognizant
03.2022 - 08.2022
- Supported EHR implementation projects across 5 healthcare facilities
- Tracked implementation milestones, budgets, and go-live dates; monitored variances and escalated issues
- Created progress reports showing completion rates and risk status
Presales Manager
BYJU'S Learning
12.2020 - 10.2021
- Scheduled client meetings and coordinated demos tracked proposal timelines for deadline compliance
- Maintained CRM pipeline and prepared presentations and pricing proposals using Excel and PowerPoint
Process Associate
IGT Solutions
12.2018 - 03.2020
- Processed 60+ daily transactions with 99.8% accuracy; handled invoice processing and billing adjustments
- Generated daily reports and coordinated with partners to resolve issues
Management Intern
Holiday Inn
09.2016 - 12.2016
- Processed financial transactions and maintained accurate records using property management software
- Coordinated with multiple departments to ensure seamless guest experiences
- Participated in training programs, gaining hands-on hospitality management experience
- Assisted in managing daily operations, ensuring adherence to service standards.
Education
Master of Science - Information Technology Project Management
Indiana Wesleyan University
Merrillville, IN08.2025
Bachelor of Science - Hospitality Administration/Management
Bharathiar University
India04-2018
Skills
- Project Coordination: Deliverable tracking Deadline management Budget monitoring Invoice processing Status reporting Document management
- Technical: Advanced Excel MS Office Suite CRM systems (Lead Square, HubSpot) Tableau Project databases
- Time management
- Customer relationship management
- Relationship building and management
- Product knowledge
- Product recommendations
- Schedule management
- Account management
- Strategic planning
- Critical thinking
- Issue resolution
- Attention to detail
- Policy management
- Relationship management
- Solution management
- CRM proficiency
- Operational reporting
Certification
Scrum Master
LinkedIn Certified in Artificial Intelligence for Project Managers.
Timeline
Relationship Manager
IMC Institute
04.2023 - 08.2023
Inside Sales Specialist
Simplilearn
09.2022 - 01.2023
Senior Process Executive
Cognizant
03.2022 - 08.2022
Presales Manager
BYJU'S Learning
12.2020 - 10.2021
Process Associate
IGT Solutions
12.2018 - 03.2020
Management Intern
Holiday Inn
09.2016 - 12.2016
Master of Science - Information Technology Project Management
Indiana Wesleyan University
Bachelor of Science - Hospitality Administration/Management
Bharathiar University
ADDITIONAL INFORMATION
Currently pursuing SAFe 6.0 certifications | Learning SQL | Authorized to work in the US | Available immediately | Active volunteer with church and NGO community initiatives |