Deepthi Garlapati

Deepthi Garlapati
dgarlapati@gmail.com | 954-663-9094 | Miami,

CERTIFICATIONS
Certified Scrum Master(CSM)

EXPERIENCE
IT Business Analyst II/Iteration Lead March 2021 – Current
World Fuel Services Corporation

• Played a major role in driving the initiative for migrating Oracle R12 on-prem applications to cloud.
• Acted as a liaison between business, 3rd party and IT development team in implementing the Collections application.
• Played key role in moving the files from FileNet to Box.
• Act as the liaison between the business and technical developers through the solution delivery lifecycle
• Lead team iteration ceremonies (standups, elaboration, refinement, review, planning, demos, retrospective)
• Help write Jira user stories and define acceptance criteria based on the product owner’s quarterly initiative prioritization
• Maintain quarterly metrics (sprint deployments, production issues, velocity trends, CSAT scores)
• Help perform requirements gathering, regression testing, functional testing, user acceptance testing, and code releases via Jira-Bamboo integration
• Prepare testing, training, and confluence documentation
• Engaged with product managers to understand and document new product requirements within an agile environment.
• Assisted in documenting cross-functional business requirements and test scenarios for UAT
• Identified bugs and worked with IT development team to drive to closure.
• Participated in IT and Engineering discussions to understand and influence integration elements between business systems and product

IT Business Analyst I/Iteration Lead Jan 2018 – March 2021
World Fuel Services Corporation

• Acted as a liaison between business, 3rd party (FIS) and IT development team in supporting enhancements and maintenance for the Getpaid application.
• Played a key role in upgrading Oracle 11i on-prem to Oracle R12.
• Had a major role in API requirements gathering for API which helped customers to view the invoices in portals and make payments.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Tax system Analyst Mar 2016 – Dec 2017

World Fuel Services Corporation

• Acted as a liaison between business, and IT development team in supporting enhancements for Oracle Tax module.
• Maintained and supported the tax reports for business