Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deepti Duddu

Edison,NJ

Summary

8 Years of progressive and broad experience in Software Quality Assurance Testing on Web based applications, Mobile Application Testing and ServiceNow ITSM/ITOM/ITAM/CSM /FSM/HRSD/IRM -GRC/PPM/Event Management, PSM, SecOps ,SAM , HAM modules using both manual and automated techniques in Retail, Banking, Financial, E-commerce domains and health care. Involved in Various Testing methods Smoke Testing/Sanity Testing/Formal/Ad hoc/Positive/Negative Testing. / Exploratory testing /Boundary analysis / Cross browser testing /Integration testing Well versed with Unit testing, White Box Testing, Black Box Testing, Functional testing, Integration testing, Regression testing, System testing and UAT

Overview

9
9
years of professional experience
1
1
Certification

Work History

LEAD QA Analyst

Ahead
11.2023 - Current
  • Company Overview: Ahead is a leading IT service provider.
  • Worked on various ServiceNow modules of client.
  • Involved in Identifying Test scenario’s/Test cases/Test scripts from User stories /Acceptance Criteria
  • Creation of test plan based on Business and Functional requirements.
  • Involved in Test case Reviews
  • Involved in updating Peer Test case review activities.
  • Involved in Creating the Test Plan, Test Cycles, Test execution
  • Involved in Creating the complete Test Plan for the all-city upgrade
  • Worked with the team for determination on the scope of testing in upgrade.
  • Was the Sole POC for all the UAT efforts for the city upgrade Testing
  • Involved in PIV (Post validation Implementation)
  • Involved in Creating the Traceability Matrix
  • Involved in Assigning stories, point distribution for QA testing
  • Involved in Creating RCA
  • Involved in all the Lead activities
  • Mentored Jr QA and New QA resources
  • Involved in documenting the functional requirement from the Stakeholders
  • Involved in Test execution planning, adding Test cases to Test cycle in ServiceNow Tool as per the Test Plan
  • Involved in Creating ATF test and reviewing the ATF created by the QAs
  • Worked on maintaining the ATF test suits every sprint.
  • Worked on all the test cases to be prepared for UAT during the city upgrade.
  • Worked closely with Stakeholder during city upgrade for UAT testing and defect solution.
  • Worked with the team for determination on the scope of testing in upgrade.
  • Mentored junior tester.
  • Worked on all the legacy applications of TennCare.
  • I have been instrumental in streamlining and optimizing QA efforts in ServiceNow tool.
  • Tracks defects and effectively manages the defect process to its closure.

SR QA Analyst /BPC

Ahead
08.2022 - 11.2023
  • Company Overview: Ahead is a leading IT service provider.
  • Worked on various ServiceNow modules of client.
  • Involved in Identifying Test scenario’s/Test cases/Test scripts from User stories /Acceptance Criteria
  • Creation of test plan based on Business and Functional requirements.
  • Involved in updating Peer Test case review activities.
  • Involved in Test execution planning, adding Test cases to Test cycle in ServiceNow Tool as per the Test Plan
  • Actively involved in city upgrade testing
  • Involved in UAT demo, defect tracking with UAT stakeholder.
  • Worked on all the integration Testing.
  • Expertise in creating ATF testcase.
  • Worked on maintaining the ATF test suites every sprint.
  • Worked on all the test cases to be prepared for UAT during the city upgrade.
  • Worked closely with Stakeholder during city upgrade for UAT testing and defect solution.
  • Worked with the team for determination on the scope of testing in upgrade.
  • Mentored junior tester.
  • Worked on all the legacy applications of TennCare.
  • Have been instrumental in streamlining and optimizing QA efforts in ServiceNow tool.
  • Tracks defects and effectively manages the defect process to its closure.
  • Involved in requirements gathering for special initiative (case management , ITOM ,Document Management )
  • Worked on all the integration projects – ServiceNow -Jira ; Onieo – ServiceNow ; ebonding ; ServiceNow – Soc Jira ; ServiceNow – Splunk ; ServiceNow – Dynatrace ; ServiceNow -Azure ; ServiceNow -SharePoint
  • Worked on special projects of TennCare ( On Call module ) , Project Delivarables
  • Working on testing eBonding, also known as bridging, involves integrating business applications to automatically exchange data and synchronize information

QA Analyst

Coreio
01.2020 - 08.2022
  • Company Overview: Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America.
  • Worked on various Clients projects Like FCR (Realty firm), Manulife, Scotia Bank, TD Bank, GORE Mutual, SPRIM -Obvio health , ATURA , CPAO Ontario ,Pivotree ,Canadian Tire, Toronto Housing Community (TCH)
  • Involved in Identifying Test scenario’s/Test cases/Test scripts from User stories.
  • Creation of test plan based on Business and Functional requirements.
  • Involved in updating Requirement Traceability Matrix and Test case review activities.
  • Involved in Test execution planning, adding Test cases to Test cycle in ServiceNow Tool as per the Test Plan
  • Have been instrumental in streamlining and optimizing QA efforts in ServiceNow tool.
  • Experience in Customer service Management module, Field Service Management module, ITOM, ITSM module {Service Request, Incident Management, Change Management, Problem Management, Knowledge Management} Hardware and Software Asset Management, Rest API testing.
  • Experience in testing integrations - Rapid7, NetSuite, CMDB, Intune, SCCM, AZURE SSO, ServiceNow to ServiceNow
  • Assists the QA team with anything required and as directed.
  • Good Experience in testing custom complex workflows.
  • Led city upgrades for ServiceNow by Regression Testing based on Skip log analysis.
  • Created ATFs {Automated Test Framework Scripts} for Complex workflows.
  • Experience in Testing the applications on NOW mobile App and NOW Agent mobile App.
  • Worked on Domain separation Projects.
  • Tracks defects and effectively manages the defect process to its closure.
  • Worked on Transform maps.
  • Provide regular updates to the team leadership on quality metric by communicating consistency problems or production deficiencies.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Supported timely project completion through efficient prioritization and execution of test tasks.
  • Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.

BSA / Admin /QA Analyst

Co-operators
06.2021 - 12.2021
  • Company Overview: Cooperators is an insurance company located in Canada. As part of the testing, worked on their Service first (ServiceNow).
  • Participated in daily scrum meetings to discuss sprint progress and story points.
  • Involved in Identifying Test scenario’s/Test cases/Test scripts from User stories and Epic.
  • Involved in Test execution planning adding Test cases to Test cycle in Excel as per the Test Plan
  • Involved in Test Results analysis and defect reports creation.
  • Involved in regression testing for the city upgrades.
  • Worked closely with the process owners to help them identify technical requirements and guide them through SDLC until the release.
  • Ensure Business requirements are implemented and perform as per non-functional requirements.
  • Collaborate with all levels to understand the overall strategy and approach.
  • Support for UAT testing process, Involved in Demo sessions to the Process owners.
  • Tested complex Workflow.
  • Testing API integration with REST for incident, change, Request
  • Worked in testing the incident, Problem, stories.
  • Worked on the integration project with JIRA for payroll.
  • Collaborate with all levels to understand the overall strategy and approach.
  • Document functionality and existing processes, issues and communicate reports to management.
  • Functional testing on Service Now OOTB features and functions.
  • Verified business requirements (functional/non-functional) and functional specifications.
  • Thoroughly tested application along with bug reporting, bug tracking till bug closure.

JR QA

Teleformance
09.2016 - 11.2017
  • Company Overview: Home Depot is the largest retail store for home improvement.
  • Creation of test plan based on Business and Functional requirements.
  • Created both Test scenarios and Test cases from the requirements by applying both positive and negative conditions.
  • Performed Functionality, End to End and Smoke Testing, Regression testing.
  • Executed manual test cases on every build.
  • Responsible for daily status updates showing the progress of the testing and open issues to be resolved during SCRUM meetings.
  • Created Traceability Matrix and performed Gap Analysis.
  • Involved in updating Requirement Traceability Matrix and Test case review activities
  • Participated in bugs and enhancement review meetings
  • Used JIRA Defect tracking tool to report application defects and enhancements request and discussed with developers to resolve technical issues.
  • Design, deliver and execute high quality test cases under direction of a Test Lead
  • Performed the browser Compatibility testing for employee stock portal (IE9, Firefox, Safari, Google chrome).
  • Involved in all the phases of Testing process.
  • Created and executed test cases, logged, and assigned defects and kept track of the defect status.
  • Involved in Categorizing the defects and updating JIRA DASHBOARD

Education

Bachelor of Science - Computer Engineering

Mumbai University

Skills

  • Test Management Tools: ServiceNow, JIRA, ZEPHYR, Automated Test Framework using ServiceNow
  • Domains: Retail, Banking, Financial, E-commerce domains and Health Care
  • Areas of Expertise: Requirement Analysis, Test case authoring, Defect Management, Stakeholder communication, Functional, Mobile and UAT testing, Waterfall, and Agile methodologies

Certification

  • ServiceNow Certified Administrator
  • Micro-Certification on Automated test Framework (ServiceNow)
  • Micro -Certification -Agile and Test management application (Service NOW)
  • Sun Certified Java Programmer

Timeline

LEAD QA Analyst

Ahead
11.2023 - Current

SR QA Analyst /BPC

Ahead
08.2022 - 11.2023

BSA / Admin /QA Analyst

Co-operators
06.2021 - 12.2021

QA Analyst

Coreio
01.2020 - 08.2022

JR QA

Teleformance
09.2016 - 11.2017

Bachelor of Science - Computer Engineering

Mumbai University

Similar Profiles

CREATE PROFILE