Deepti Saini
McKinney,TX
Summary
Professional Senior QA Analyst with significant experience in ensuring software quality and performance. Skilled in test planning, QA methodology and defect tracking. Strong focus on team collaboration and achieving high-quality results. Adaptable and reliable, with proven ability to meet changing needs and deliver impactful outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. QA Analyst
Lightspeed POS USA Inc.
10.2022 - Current
- Testing Salesforce CRM for customer Journey from Leads to Accounts, Opportunity and Contacts both in classic and Lightning version.
- QA documentation and deliverables like Test strategy, Test Plan, Test scenarios, Test cases and Test data preparation
- Using TestRail for creating test scripts, executing test runs and creating dashboards and reports
- Defect Management and Triage calls (Logging defects, reviewing/monitoring defect status) using JIRA
- Different forms of Testing like Functional, System, Integration, End to End, UI and Regression testing based on Business and Functional Requirements
- Reports and presentations to present the documents and interaction with senior management.
- Performed end-to-end testing on web applications, ensuring an exceptional user experience across various platforms and devices.
- Mentored junior team members in QA best practices, fostering a culture of continuous learning and professional growth.
- Streamlined QA processes by developing automated testing scripts, resulting in increased efficiency and reduced manual effort.
QA Analyst II
Lightspeed Commerce Inc.
09.2020 - 09.2022
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
QA Analyst
Aptos Canada, Retail Services, Multiple Retail Clients Montreal
03.2018 - 09.2020
- Worked with multiple Retail clients( and tested multiple applications like POS (Point of Sale), EOM (Enterprise OrderManagement) and AWS based application and performed functional, regression and integration testing.
- Developed detailed test cases and scenarios according to the System use case, Business Use case and design document in Test Rail, JIRA and Confluence
- Creation of Test plan, test strategy document and test effort estimation.
- Helping business user to perform UAT testing
- Leading the team in assigning the task for test case creation and execution and worked as a Mentor for other team members and helped setting up a team at offshore location.
IT Analyst
Tata Consultancy Services Ltd, Citi Financials
10.2011 - 01.2013
- Worked with Business team to gather requirements and prepared System Requirement Documents and Technical Design Documents.
- Coordinated with development team and System Analyst team for requirement understanding and clarification
- Worked towards building common information models and services, which could be leveraged across LOBs
- Created data models for reporting database/data warehouse
- Involved in creation and maintenance of data dictionary
- Worked with offshore development team to ensure on time deliveries.
IT Analyst
Tata Consultancy Services Ltd, Citi Collections
12.2008 - 10.2011
- Worked in a team called Customer Communication and contributed in gathering requirements and preparing System Requirement Documents and Technical Design Documents
- Involved in Data Analysis and Data Mapping activities
- Carrying out impact analysis after analyzing the existing system functionalities
- Coordinated with the Offshore team and ensure development of the modules
- Performed complete system testing
IT Analyst
Tata Consultancy Services Ltd, Citi Cards
12.2007 - 12.2008
- Worked in the Collection Systems Team and contributed in gathering requirements for the system to procure the outstanding balance from Card Holders by providing various types of feasible Arrangement programs.
- Prepared System Requirement Documents and Technical Design Documents
- System test case creation according to the HLD and LLD
- Functional Testing of modules and overall Regression Testing
- Finding bugs and assigning the criticality of the issue and tracking it till the closure
- Mentored new test engineers and testers on offshore by helping them to ramp up and understand the testing area in our team
Assistant Systems Engineer
Tata Consultancy Services Ltd
09.2005 - 08.2007
- Involved in analysis, Design and Testing phases of the project
- Created testing documentation of various modules for user level and system level maintenance
- Assisted business user to perform UAT testing
Education
Master of Science - Computer Applications
Guru Nanak Dev University
Skills
- Salesforce CRM Testing (Functional/Integration/End to End/UAT)
- QA methodologies and Documentation
- Communication Skills
- Detail Oriented
- Collaborative and Team Player
- Correction action planning
- Defect monitoring
- Organization and Time Management
Certification
ISTQB
Languages
English
Hindi
Timeline
Sr. QA Analyst
Lightspeed POS USA Inc.
10.2022 - Current
QA Analyst II
Lightspeed Commerce Inc.
09.2020 - 09.2022
QA Analyst
Aptos Canada, Retail Services, Multiple Retail Clients Montreal
03.2018 - 09.2020
IT Analyst
Tata Consultancy Services Ltd, Citi Financials
10.2011 - 01.2013
IT Analyst
Tata Consultancy Services Ltd, Citi Collections
12.2008 - 10.2011
IT Analyst
Tata Consultancy Services Ltd, Citi Cards
12.2007 - 12.2008
Assistant Systems Engineer
Tata Consultancy Services Ltd
09.2005 - 08.2007
Master of Science - Computer Applications
Guru Nanak Dev University
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