
Results-driven Workforce Management (WFM) and Quality Assurance professional with over 9 years of experience in UKG Pro, UKG Dimensions, and Kronos Workforce Central (WFC). Proven success in implementing, configuring, and testing enterprise-level WFM systems across retail, manufacturing, and service domains. Highly skilled in test planning, execution, defect management, documentation, and offshore QA coordination. Expert in validating pay rules, accruals, attendance, and scheduling logic while ensuring compliance with labor laws and corporate policies. Led multiple end-to-end UKG implementations, including integrations with SuccessFactors, ADP, and SAP via Dell Boomi. Strong track record of managing functional testing, regression cycles, and release validation for multi-system environments.
Quality assurance professional with proven track record in software testing and quality control. Adept at identifying issues, implementing solutions, and streamlining workflows to enhance product reliability. Strong emphasis on teamwork, adaptability, and delivering consistent results. Skilled in test automation, bug tracking, and documentation, ensuring high standards in every project.