Deeq Saeed
Minneapolis,MN
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
13
13
years of professional experience
Work History
Client Care Coordinator
Giir Home LLC
03.2017 - 07.2021
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone, email and live chat services.
Client Relations Specialist
People's Transportation Inc
11.2008 - 07.2015
- Logged call information and solutions provided into internal database.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Phone and Computure systems.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Education
Bachelor of Science -
Minnesota State University - Mankato
Mankato, MN06.2008
High School Diploma -
Roosevelt High School, MN
4029 S 28th Ave Room 143, Minneapolis, MN 5540606.2002
Skills
- Interdisciplinary Collaboration
- Insurance Practices
- Organizational Standards
- Monitoring Tools
- Medical Terminology
- Quality Assurance
- Documentation
- Scheduling
- Care Planning
- Case Management
- Agreement Preparation
Accomplishments
- Achieved an easy way to communicate with clients by introducing automation for client management tasks.
- Supervised team of 5 staff members and managed over 250 clients.
Languages
Somali
Full Professional
English
Full Professional
Timeline
Client Care Coordinator
Giir Home LLC
03.2017 - 07.2021
Client Relations Specialist
People's Transportation Inc
11.2008 - 07.2015
Bachelor of Science -
Minnesota State University - Mankato
High School Diploma -
Roosevelt High School, MN