Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeEtte Norton

Boise,ID

Summary

Proven sales expert with a track record of exceeding targets at Denison's Publishing by over 20%. Skilled in effective negotiation and relationship building, adept at converting prospects into loyal customers through exceptional customer service and product knowledge. Demonstrates strong communication skills and a results-driven approach, consistently enhancing revenue through strategic upselling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Sales Associate Specialist

Denison's Publishing
07.2017 - Current
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Upsold products and services strategically, increasing average transaction value and revenue generation.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
  • Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
  • Streamlined the sales process with effective communication, resulting in quicker deal closures.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Established rapport with key decision-makers within targeted accounts, facilitating successful negotiations and partnerships.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Informed current and prospective customers of promotions and new or upgraded products.

Phone Sales Representative

All American Publishing
01.2015 - 07.2017
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Attained $[Amount] in sales targets on monthly basis.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Utilized sales techniques to build customer interest and close sales.
  • Implemented upselling techniques to increase revenue and move product.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Completed daily and weekly sales reporting using assigned tools.
  • Followed up with customers to solicit further sales.

Education

High School Diploma -

Capital High School
Boise, ID
05.1991

Skills

  • Effective negotiation
  • Product Knowledge
  • Customer Service
  • Problem-Solving
  • Phone Etiquette
  • Time Management
  • Upselling strategies
  • Teamwork and Collaboration
  • Interpersonal and written communication
  • Relationship Building
  • Teamwork
  • Customer Needs Assessment

Timeline

Sales Associate Specialist

Denison's Publishing
07.2017 - Current

Phone Sales Representative

All American Publishing
01.2015 - 07.2017

High School Diploma -

Capital High School

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DeEtte Norton