Deever Ramnanan
11636 131st Street
Summary
A service oriented professional that meets and exceeds expectations in critical Customer Service and Administrative roles in any given industry. Considered highly experienced in verifying and updating customer information, conducting mandatory due diligence, adhering to organizational compliance policies and procedures, and building long-lasting relationships with customers.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Swissport Trinidad
2021.07 - 2022.09
- Provided Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers
- Ensured proper boarding and deplaning procedures by operating and controlling the Jet Bridge
- Assist in clearing of both inbound and outbound with relevant authorities.
Customer Support Representative - EMV Chip Team (Products and Marketing)
Scotiabank Trinidad and Tobago Limited
2019.09 - 2020.04
- Liaised with Scotiabank Trinidad and Tobago's personal banking and business banking customers, and branch staff to have customers collect and activate the bank's new VISA debit cards as part of its enhanced customer protection activities
- Assisted EMV Chip Team Supervisor with monitoring card inventory levels across all branches in the country
- Verified and regularly updated customer information using guidelines and policies outlined in the bank's compliance program
- Assisted the bank's customers with telephone queries related, but not limited to opening new accounts, qualifying for financial products and services, and the features and benefits of the new debit cards.
Clerical Assistant - Pay Branch Unit
Ministry of Foreign and CARICOM Affairs
2018.04 - 2019.04
- Prepared and dispatched all correspondence & cheques including government salaries
- Responsible for contacting all payees for collection/deliveries
- Prepared Statutory Deductions for onward transmission i.e
- PAYE, Health Surcharge and M&M Insurance.
Clerical Assistant - Criminal Registry
Hall of Justice
2018.03
- Draft various court documents and enclosures at attorney's request
- Liaise with registrar for signing and sealing of legal documents.
Intern
Sandal's Regency La Toc Golf Resort & Spa, St. Lucia
2017.08 - 2018.01
- Various roles - Accounts and Finance, Marketing and Sales, Customer Service and Experience
Verification Assistant
Premier Customs Brokerage, Couva
2015.06 - 2015.08
- Ensure data collected and entered on software was accurate
- Prepared documentation to ensure efficient and effective importation processes.
Education
BSc. International Tourism Management (Special) -
University of the West Indies
St. Augustine, TrinidadSkills
- Data Research and Collation
- Trend Identification and Analysis
- Effective Judgement and Decision-making
- Customer Service and Support Management
- Understanding of KYC, AML and CTF guidelines
- Excellent Interpersonal and Communication Skills
- Strong Knowledge of Microsoft Office Applications
- Conflict Resolution
Certificates and Training
- Anti-Bribery and Anti-Corruption, Scotiabank, 09/2019 - 04/2020
- Street Law (Constitutional, Criminal, Tort, Contract and Intellectual Property), Institute of Law and Academic Studies, 07/2019
- Certificate of Recognition of Caribbean Community Skills Qualification, Ministry of Foreign and CARICOM Affairs, 04/2019
- Level 1A Spanish, Centre for Language Learning - The University of the West Indies, 09/2016 - 12/2016
References
Available upon request.
Timeline
Passenger Service Agent
Swissport Trinidad
2021.07 - 2022.09
Customer Support Representative - EMV Chip Team (Products and Marketing)
Scotiabank Trinidad and Tobago Limited
2019.09 - 2020.04
Clerical Assistant - Pay Branch Unit
Ministry of Foreign and CARICOM Affairs
2018.04 - 2019.04
Clerical Assistant - Criminal Registry
Hall of Justice
2018.03
Intern
Sandal's Regency La Toc Golf Resort & Spa, St. Lucia
2017.08 - 2018.01
Verification Assistant
Premier Customs Brokerage, Couva
2015.06 - 2015.08
BSc. International Tourism Management (Special) -
University of the West Indies
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