Defferson Julmiste
Immokalee
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative remote
Amazon
Naples
11.2025 - 02.2026
- Managed returns and exchanges according to company policies.
- Utilized internal systems to track customer orders and ensure accuracy.
- Assisted customers with inquiries and resolved issues efficiently.
- Trained new hires on customer service protocols and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Casino Host
Seminole Hard Rock Casino
11.2024 - 10.2025
- Engaged guests to enhance overall gaming experience and foster loyalty.
- Coordinated special events for high-value players, ensuring seamless execution.
- Assisted in resolving customer inquiries and complaints efficiently and professionally.
- Developed personalized relationships with guests to promote return visits and satisfaction.
- Collaborated with team members to streamline workflows and enhance overall efficiency in operations.
- Consistently lifted materials weighing as much as 50-80pounds.
- Contributed to achieving team goals with consistent punctuality, reliability and established performance standards.
Education
High School Diploma -
Immokalee High School
Immokalee, FLSome College (No Degree) - Digital Marketing
Fgcu
Fort Myers, FLSkills
- Customer service
- Patience and empathy
- Safety awareness
- Heavy lifting
- Clear communication
- Attention to detail
- Problem-solving
- Team collaboration
Languages
- English
- Haitian creole
Timeline
Customer Service Representative remote
Amazon
11.2025 - 02.2026
Casino Host
Seminole Hard Rock Casino
11.2024 - 10.2025
High School Diploma -
Immokalee High School
Some College (No Degree) - Digital Marketing
Fgcu