Dehvon Hankerson
Tampa,FL
Overview
3
3
years of professional experience
Work History
Academy Trainer
Walmart
St. Petersburg, FL
02.2024 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Front Desk Agent
Ramada
Temple Terrace, FL
12.2021 - 01.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Associate of Science - Business Administration
Hillsborough Community College
Tampa, FL09-2022
Skills
- Innovative thinking
- Recruitment strategies
- Motivational techniques
- Injury prevention
- Identifying problems
- Problem-solving
Timeline
Academy Trainer
Walmart
02.2024 - 01.2025
Front Desk Agent
Ramada
12.2021 - 01.2024
Associate of Science - Business Administration
Hillsborough Community College