Deia Eley
Cleveland,OH
Summary
Compassionate and dedicated Social Work student at Cleveland State University with a strong passion for helping others improve their lives and reach their full potential. Known for being empathetic, patient, and supportive when working with individuals from any background. Committed to encouraging and empowering others to take positive steps toward personal growth and stability. Eager to gain hands-on experience in social services while continuing to develop skills in advocacy, communication, and community support.
Overview
7
7
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Sandusky, OH
03.2019 - 01.2026
- Supervised daily operations to ensure efficient service and product quality
- Trained and mentored new employees on company procedures and customer service standards
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste
- Implemented training programs to enhance team performance and operational efficiency
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Associate
Walmart
Sandusky, OH
05.2023 - 08.2024
- Assisted customers in locating products, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained stock levels, organizing merchandise to facilitate easy access for customers.
- Collaborated with team members to execute promotional displays and seasonal setups.
- Conducted regular inventory checks, minimizing discrepancies and supporting store operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Social Work
Cleveland State University
Cleveland, OHSkills
Positive attitude
Team leadership
Problem-solving
Team motivation
Strong verbal and written communication
Training assistance
Creative problem solving
Customer service management
Conflict resolution
Goal setting and tracking
Assigning work
Complaint resolution
Sales and upselling
Shift paperwork completion
Timeline
Sales Associate
Walmart
05.2023 - 08.2024
Shift Leader
Dunkin' Donuts
03.2019 - 01.2026
Social Work
Cleveland State University