Deicy Mathis
Malott
Summary
Proven expertise in sales, warranty products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting objectives.
Overview
7
7
years of professional experience
Work History
Service Advisor and Warranty Clerk
Sunrise Chevrolet
Omak
07.2022 - Current
- Guided customers through vehicle maintenance inquiries, providing tailored service recommendations.
- Collaborated with technicians to ensure timely completion of services.
- Clarified repair services and costs to customers, enhancing transparency and trust.
- Conducted follow-up calls to ensure customer satisfaction post-service.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Coordinated with insurance companies for repair approvals.
- Identified, evaluated and addressed customer inquiries regarding insurance coverage.
Service Technician
Quality Lube
Twisp
06.2020 - 01.2021
- Performed routine vehicle maintenance and inspections, ensuring optimal performance and reliability.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Educated customers on service options and vehicle care, fostering informed decision-making.
Service Advisor
Earhart's Collision Repair & Automotive Service
Wenatchee
02.2019 - 12.2020
- Guided customers in selecting optimal automotive services and repairs, enhancing their satisfaction and decision-making.
- Clarified repair processes and costs for customers, ensuring transparency and fostering trust.
- Coordinated service appointments and follow-ups to maintain strong client relationships and streamline communication.
- Coordinated with technicians to ensure timely service completion and customer satisfaction.
Education
Associate of Applied Science - Automotive Technology
Wenatchee Valley College
Wenatchee, WA06-2019
Skills
- Customer service
- Warranty processing
- Customer relationship management
- Team collaboration
- Quality assurance
- Conflict resolution
- Problem solving
- Goal-oriented mindset
Languages
Spanish
Native/ Bilingual
Timeline
Service Advisor and Warranty Clerk
Sunrise Chevrolet
07.2022 - Current
Service Technician
Quality Lube
06.2020 - 01.2021
Service Advisor
Earhart's Collision Repair & Automotive Service
02.2019 - 12.2020
Associate of Applied Science - Automotive Technology
Wenatchee Valley College