Deidra Bell
Wendell,NC
Summary
Performing duties to the best of my professional abilities in Customer Services, and bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
23
23
years of professional experience
Work History
Sales Consultant
- Automotive sales
- Reviewed credit bureau reports and credit consulting to help consumers improve their credit
- Delivered cars, instructed customer on vehicle features and capabilities.
Payroll Program Specialist
Interior Business Center
04.2009 - 05.2023
- Manage third party garnishments, bankruptcy & tax levy debts
- Debt reconciliation for creditors of payment history
- Managed payroll related debts
- Researching transaction for accuracy
- Training new employees
- Monitoring debts in Frontend Payroll system
- Reconciliation for client accounting offices
- Analyzing and Researching FPPS system for cause of salary overpayment for customer service questions
- Extensive knowledge of several databases used
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Bakery Clerk
Safeway
02.2009 - 01.2013
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
Burt Automotive
03.2008 - 01.2009
Don Massey Cadillac
12.2007 - 02.2008
Shortline Automotive
01.2007 - 12.2007
Check Processor
TeleCheck
09.2000 - 12.2006
- Senior data entry clerk
- Maintained reconciliation spreadsheets in Excel
- Handled written correspondence to clients
- Researched transactions and handled the resolution
- Reconciled several client accounts
- Prepared daily database spreadsheets
- Trained temporary and permanent personnel
- Handle special projects in a timely manner.
Customer Service Representative
United Airlines
04.2001 - 09.2001
- Handle several types of customer services
- Check-in, issued boarding passes and tickets
- Boarded passengers
- Customer service counter handling customer complaints
- Knowledge of all aspects of airport security and procedures.
Education
Air National Guard
American Banking Institute
Some College (No Degree) - Medical Transcription
Heritage College,
Lakewood, COSeminars For Self-development
Skills
- Proficient in Microsoft Office programs
- 10-Key by touch
- Management and decision making abilities proven in special projects
- Customer service experience, as well as telemarketing and sales
- Skilled in problem identification, research and problem solving Ability to utilize resources to accomplish goals and objectives with time efficiency
- Ability and versatility to work in all types of positions with minimal time in training
- Received several achievement awards for projects completed and above average duties
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
Timeline
Payroll Program Specialist
Interior Business Center
04.2009 - 05.2023
Bakery Clerk
Safeway
02.2009 - 01.2013
Burt Automotive
03.2008 - 01.2009
Don Massey Cadillac
12.2007 - 02.2008
Shortline Automotive
01.2007 - 12.2007
Customer Service Representative
United Airlines
04.2001 - 09.2001
Check Processor
TeleCheck
09.2000 - 12.2006
Sales Consultant
Air National Guard
American Banking Institute
Some College (No Degree) - Medical Transcription
Heritage College,
Seminars For Self-development