Deidra Bromley
Winchester,VA
Summary
Dynamic professional with a proven track record at Navy Federal Credit Union, excelling in mortgage support by exceeding task requirements and demonstrating strong problem-solving skills. Adept at fostering relationships and maintaining confidentiality, I leverage my leadership abilities and computer literacy to drive efficiency and enhance client satisfaction.
Overview
9
9
years of professional experience
Work History
Mortgage Support Associate
Navy Federal Credit Union
06.2024 - Current
- Exceed daily task requirements by 130%
- Execute tasks requesting data and documents for mortgage loans requiring a high level of detail
- Liaise between Vendors and Navy Federal Credit Union employees to obtain the information needed to move a loan to closing
- Obtain Service member Civil Relief Act (SCRA), Credit Alert Interactive Voice Response System (CAIVRS), and VA Certificate of Eligibility reports on behalf of members
- Managed individual requests to fulfill specific documentation needs for mortgage processes
- Ensured flexibility, professionalism, and confidentiality while handling sensitive member information
- Reviewed, prepared, and submitted production reports to track mortgage loan processing metrics
- Understand and comply with federal and other regulations relating to financial products and services
Kennel Manager/ Dog trainer
Loudoun K9
11.2020 - 04.2024
- Evaluated dog clients to identify behavior patterns, strengths, and root causes; developed tailored training schedules for dogs and their human clients
- Communicated effectively with human clients to understand goals of their dogs’ training, mark milestones, and provide exercises to create habit
- Utilized positive reinforcement and provided education to human clients to strengthen positive behavior
- Coordinated kennel operations to maintain cleanliness and ensure well-being of dogs
- Supervised kennel workers to ensure fair dog treatment, consistency, and enforced procedure
- Facilitated development and training opportunities for colleagues to enhance their knowledge and skills
Store Manager
Petvalu
03.2020 - 11.2020
- Established rapport with patrons to address needs and resolve complaints, enhancing customer satisfaction
- Merchandised store effectively to maximize sales and improve shopping experience
- Forecast staffing needs to schedule and provide optimal staffing
- Complete store operational requirements, enforce protocols and procedures
- Trained colleagues to enhance product knowledge and skills, fostering a knowledgeable team
- Cross-training methods to maintain productivity and coverage
Customer Service Associate
Lowes
09.2019 - 03.2020
- Applied proven customer service and best sales practices to exceed customer expectations
- Addressed customer concerns regarding products or services, resolving issues to enhance satisfaction and support sales
- Completed tasks accurately while adhering to safety regulations; trained in loss prevention, visual merchandising, and sales skills to contribute to store operations
- Restocked items and conducted cycle counts to maintain inventory accuracy and availability
Key Holder Sales Associate
Petvalu
04.2017 - 09.2019
- Delivered exceptional customer service by engaging with customers to assess needs and recommend suitable pet products
- Trained and helped develop new team members in products, selling techniques, and company procedures
- Processed product returns accurately and guided customers to alternative products that met their needs
- Managed inventory using company procedures, prepared merchandise for sale through pricing and tagging
Education
Accounting Certificate -
Course Careers
01-2025
High School Diploma -
James Wood High School
Winchester, VA01-2013
Skills
- Loan processing
- Customer service
- Negotiation
- Inventory management
- Computer literacy
- Problem-solving
- Flexibility
- Work ethic
- Leadership
- Emotional intelligence
Timeline
Mortgage Support Associate
Navy Federal Credit Union
06.2024 - Current
Kennel Manager/ Dog trainer
Loudoun K9
11.2020 - 04.2024
Store Manager
Petvalu
03.2020 - 11.2020
Customer Service Associate
Lowes
09.2019 - 03.2020
Key Holder Sales Associate
Petvalu
04.2017 - 09.2019
Accounting Certificate -
Course Careers
High School Diploma -
James Wood High School