Deidra Covarrubio
Lubbock,TX
Summary
Driven and detail-oriented professional with a strong work ethic and excellent communication skills, demonstrated through a successful tenure at Johnson Controls. Skilled in machinery operation and workplace safety, consistently exceeding production targets by leveraging computer skills and a focus on quality assembly. Achieved a significant reduction in workplace incidents, underscoring a commitment to efficiency and team success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Leader
Long John Silver's
Lubbock, TX
03.2016 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Xray Machine Operator
Johnson Controls
Lubbock, TX
05.2019 - 08.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Customer Service Representative
StenocallLubbock Radio Paging
Lubbock, TX
01.2016 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dietary Aide
Southern Specialty Nursing & Rehab
Lubbock, TX
03.2014 - 09.2014
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Discarded outdated food products and maintained waste disposal procedures.
Cashier/Cook
Stripes Convenience Store
Lamesa, TX
04.2011 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Shift Manager
Kentucky Fried Chicken
Lubbock, TX
03.2005 - 11.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Event Staff Member
Texas Tech University
Lubbock, TX
01.2002 - 03.2005
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
Food Line Operator/Packaging
Praters Foods
Lubbock, TX
01.2002 - 01.2005
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
- Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
- Sustained consistent output levels even under high-pressure situations, contributing to overall plant productivity goals being met or exceeded regularly.
Environmental Services Housekeeper
University Medical Center
Lubbock, TX
01.2000 - 09.2000
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Education
NONE -
Lubbock High School
Lubbock, TXSkills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Workplace Safety
- Machinery Operations
- Computer Skills
- Assembly and production
Certification
TABC, Food Handler's
Languages
English/ Spanish
Elementary
Timeline
Xray Machine Operator
Johnson Controls
05.2019 - 08.2019
Shift Leader
Long John Silver's
03.2016 - 10.2019
Customer Service Representative
StenocallLubbock Radio Paging
01.2016 - 07.2016
Dietary Aide
Southern Specialty Nursing & Rehab
03.2014 - 09.2014
Cashier/Cook
Stripes Convenience Store
04.2011 - 07.2012
Shift Manager
Kentucky Fried Chicken
03.2005 - 11.2010
Event Staff Member
Texas Tech University
01.2002 - 03.2005
Food Line Operator/Packaging
Praters Foods
01.2002 - 01.2005
Environmental Services Housekeeper
University Medical Center
01.2000 - 09.2000
NONE -
Lubbock High School