Deidra Joyner
Retail Chargebacks And Compliance
Whitsett,NC
Summary
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of post-secondary education
41
41
years of professional experience
Work History
Retail Compliance
Global Brands Group
Greensboro, NC
10.2013 - 07.2021
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Provided guidance, advice and training to improve business' understanding of retailer requirements
- Prepared training documents to improve compliance at all levels.
- Reviewed retailer agreements for compliance-related issues.
- Prepared chargebacks settlements for 3PLs
- Reviewed changes in retailer guidelines and communicated to appropriate parties
- Responsible for ensuring warehouse access to all retailer Transportation Management Systems
- Investigated, disputed and resolved chargebacks
Office Manager
IDS Group
Secaucus, NJ
06.2007 - 10.2013
- Responsible for 6-person staff
- Communicated with customers to identify and resolve outstanding payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Made outbound calls to customers to discuss and resolve account needs.
- Investigated, disputed and resolved chargebacks
- Generated customer billing statements and invoices
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Traffic Office Manager
IMPAC Logistics
Secaucus, NJ
01.2000 - 06.2007
- Managed 10-person staff in 3 warehouse offices which were responsible for all outbound shipping
- Managed flow of all bills of lading and related shipping documents to appropriate vendor
- Ensured retailer guidelines for labeling, routing and shipping were followed
- Developed training documents to inform new and current employees of retailer compliance requirements
- Reviewed changes to retailer guidelines and communicated to appropriate parties
Office Manager
OPS Distributors
Paterson, NJ
08.1980 - 01.2000
- Responsible for 3-person staff
- Maintained computer and physical filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Interacted with customers by phone, email or in-person to provide information.
- Responsible for routing all outbound shipments
- Created shipping documents including pick ticket and bills of lading
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Generated customer invoices
Education
High School Diploma -
Eastside High School
Paterson, NJ 09.1976 - 06.1979
No Degree - Liberal Arts
William Paterson University of New Jersey
Wayne, NJ 09.1982 - 06.1983
Skills
Investigations skills
Timeline
Retail Compliance
Global Brands Group
10.2013 - 07.2021
Office Manager
IDS Group
06.2007 - 10.2013
Traffic Office Manager
IMPAC Logistics
01.2000 - 06.2007
No Degree - Liberal Arts
William Paterson University of New Jersey
09.1982 - 06.1983
Office Manager
OPS Distributors
08.1980 - 01.2000
High School Diploma -
Eastside High School
09.1976 - 06.1979
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