Deidra Joyner
Retail Chargebacks And Compliance
Whitsett,NC
Summary
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of post-secondary education
41
41
years of professional experience
Work History
Retail Compliance
Global Brands Group
Greensboro, NC
10.2013 - 07.2021
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Provided guidance, advice and training to improve business' understanding of retailer requirements
- Prepared training documents to improve compliance at all levels.
- Reviewed retailer agreements for compliance-related issues.
- Prepared chargebacks settlements for 3PLs
- Reviewed changes in retailer guidelines and communicated to appropriate parties
- Responsible for ensuring warehouse access to all retailer Transportation Management Systems
- Investigated, disputed and resolved chargebacks
Office Manager
IDS Group
Secaucus, NJ
06.2007 - 10.2013
- Responsible for 6-person staff
- Communicated with customers to identify and resolve outstanding payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Made outbound calls to customers to discuss and resolve account needs.
- Investigated, disputed and resolved chargebacks
- Generated customer billing statements and invoices
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Traffic Office Manager
IMPAC Logistics
Secaucus, NJ
01.2000 - 06.2007
- Managed 10-person staff in 3 warehouse offices which were responsible for all outbound shipping
- Managed flow of all bills of lading and related shipping documents to appropriate vendor
- Ensured retailer guidelines for labeling, routing and shipping were followed
- Developed training documents to inform new and current employees of retailer compliance requirements
- Reviewed changes to retailer guidelines and communicated to appropriate parties
Office Manager
OPS Distributors
Paterson, NJ
08.1980 - 01.2000
- Responsible for 3-person staff
- Maintained computer and physical filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Interacted with customers by phone, email or in-person to provide information.
- Responsible for routing all outbound shipments
- Created shipping documents including pick ticket and bills of lading
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Generated customer invoices
Education
High School Diploma -
Eastside High School
Paterson, NJ 09.1976 - 06.1979
No Degree - Liberal Arts
William Paterson University of New Jersey
Wayne, NJ 09.1982 - 06.1983
Skills
Investigations skills
Document review
Computer skills
Data verification
Microsoft Office
Verbal and written communication
Interpersonal Communication
Teamwork
Leadership
Critical thinking
Excellent work ethic
Supervision
Timeline
Retail Compliance
Global Brands Group
10.2013 - 07.2021
Office Manager
IDS Group
06.2007 - 10.2013
Traffic Office Manager
IMPAC Logistics
01.2000 - 06.2007
No Degree - Liberal Arts
William Paterson University of New Jersey
09.1982 - 06.1983
Office Manager
OPS Distributors
08.1980 - 01.2000
High School Diploma -
Eastside High School
09.1976 - 06.1979