Deidra M Oliver
Lake Butler,FL
Overview
13
13
years of professional experience
Work History
Activities Director
Windsor Health Care And Rehabilitation
06.2020 - Current
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Maintained master calendar and relevant records.
- Scheduled movies, entertainment, and other special events.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Planned resident outings and special events to mark holidays and celebrate special occasions
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities
Certified Nursing Assistant
Champion Home Health
04.2019 - 06.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and family members on best home care practices for healing and recovery.
Customer Service Representative
Global Tel Link
04.2019 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Community Health Worker
University Of Florida, College Of Medicine
04.2016 - 01.2019
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and maintained relationships with community partners to build program scope.
- Addressed patient concerns and provided support to vulnerable demographics
- Helped vulnerable individuals navigate complex healthcare system
- Worked directly with patient treatment teams and participated in care coordination procedures
Night Front Desk Assistant Manager
The Lodge At Gainesville Hotel
01.2011 - 01.2016
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Education
High School Diploma -
Union County High School
Lake Butler, FL06.1998
Skills
- Interdisciplinary Care
- Assessing Residents
- Respiratory Failure
- Diagnosing Failures
- Proper Staffing
- Customer Experience
- Resident support
- Recordkeeping skills
- Inventory ordering
- Enrichment program development
- Event Coordination
- Schedule Management
Timeline
Activities Director
Windsor Health Care And Rehabilitation
06.2020 - Current
Certified Nursing Assistant
Champion Home Health
04.2019 - 06.2020
Customer Service Representative
Global Tel Link
04.2019 - 04.2020
Community Health Worker
University Of Florida, College Of Medicine
04.2016 - 01.2019
Night Front Desk Assistant Manager
The Lodge At Gainesville Hotel
01.2011 - 01.2016
High School Diploma -
Union County High School