Deidra Patterson
Rotonda West,FL
Summary
Driven Insurance Analyst with a proven track record at A&M Chiropractic Billing, adept in interpersonal communication and Microsoft Word. Excelled in enhancing customer satisfaction and reducing outstanding debt through meticulous attention to detail and robust problem-solving skills. Collaborated effectively, boosting team morale and productivity.
Overview
5
5
years of professional experience
Work History
Insurance Analyst
A&M Chiropractic Billing
01.2019 - 04.2023
- Provided exceptional customer service to 50+ patients a week by promptly addressing inquiries, concerns, and requests related to policy changes.
- Effectively communicated complex policy information to clients, promoting understanding and confidence in coverage decisions.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Generated, posted, and attached information to claim files ranging between $1700-$150,000 weekly.
- Prepared hundreds of insurance claim forms or related documents and reviewed them for completeness.
- Resubmitted at least 15 claims daily after editing or denial to achieve financial targets and reduce outstanding debt.
Cashier Assistant
Dollar General
02.2018 - 12.2018
- Collaborated with 5 team members to maintain a positive work environment and boost employee morale.
- Reduced wait times for customers by 10% by quickly processing transactions and maintaining an organized work area.
- Met customer needs through polite, friendly, and attentive service.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Education
Bachelor of Arts - English Literature
Fayetteville State University
Fayetteville, NC04-2026
Associate of Arts -
Florida SouthWestern
Fort Myers, FL08-2024
High School Diploma -
Lee's Summit High School
Lee's Summit, MO05-2017
Skills
- Interpersonal and written communication
- Reliability
- Proficient in Microsoft Word
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Insurance Analyst
A&M Chiropractic Billing
01.2019 - 04.2023
Cashier Assistant
Dollar General
02.2018 - 12.2018
Bachelor of Arts - English Literature
Fayetteville State University
Associate of Arts -
Florida SouthWestern
High School Diploma -
Lee's Summit High School