Deidre Byfield
Atlanta,GA
Summary
Strategic Consultant known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Health Club Consultant & General Manager
Health Club Consultant & General Manager
Atlanta, USA
08.2023 - Current
- Serve as a consultant for health clubs, specializing in operational improvements and strategic planning to optimize business performance
- Analyzed membership data to identify trends, resulting in a 15% increase in targeted retention strategies
- Implemented data-driven business development and system control strategies, leading to a 10% revenue increase
- Led training programs to enhance service quality, achieving a 20% improvement in customer satisfaction scores
Operations Manager
Solaura Inc
Atlanta, USA
10.2020 - 08.2023
- Led a solar sales and installation company, overseeing operations and driving business growth
- Utilized sales data to identify key market trends, contributing to a 20% increase in quarterly sales
- Streamlined processes through data analysis, achieving a 15% reduction in operational costs
- Implemented data tracking systems to monitor customer satisfaction, resulting in a 95% retention rate
- Optimized call center capacity forecasts using data analysis, resulting in a 15% reduction in customer wait times
- Collaborated with outsourcing partners to achieve a 20% increase in service delivery efficiency through data-driven insights
- Delivered strategic insights by analyzing historical trends and time-series analysis that reduced operational costs by 12%, enhancing cost containment and profitability
Cinch Home Services
Boca Raton, USA
06.2019 - 09.2020
NCCI Holding Inc
Boca Raton, USA
02.2004 - 06.2019
- Orchestrated a seamless transition from print to digital products, achieving a 30% reduction in production costs
- Conducted thorough business analyses on large datasets, resulting in a 20% increase in data accuracy and report reliability
- Utilized SQL and data visualization tools to enhance report reliability by 30%
- Led high-volume call center operations, reducing system downtime by 30% through effective training and protocol development
Education
MBA - Project Management Specialization
Capella University
Minneapolis, MN01.2019
Skills
- Data analysis Tools
- Requirements Gathering
- Operations Analysis
- Business Analysis & Planning
- Continuous Improvement
- Quality Assurance
- Employee Management
- Client Requirements Assessment
- Process automation
- Strategic Planning
- Work Planning and Prioritization
- Problem-Solving
Certification
International Sports Sciences Association (ISSA), 2016, Certified Personal Trainer | Health & Sports Nutrition Coach, 4.0
Timeline
Health Club Consultant & General Manager
Health Club Consultant & General Manager
08.2023 - Current
Operations Manager
Solaura Inc
10.2020 - 08.2023
Cinch Home Services
06.2019 - 09.2020
NCCI Holding Inc
02.2004 - 06.2019
International Sports Sciences Association (ISSA), 2016, Certified Personal Trainer | Health & Sports Nutrition Coach, 4.0
MBA - Project Management Specialization
Capella University
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