Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Hi, I’m
Deidre Daniel
Vernal,UT
Summary
Overview
10
years of professional experience
Work History
ACT
Chargeback Analyst
09.2020 - 12.2022
Job overview
- Identified fraud and reported suspected cases to the appropriate contact.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated disputed credit or debit card transactions.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Wright Orthodontics
Orthodontic Assistant
12.2012 - 06.2017
Job overview
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Set appointments and made follow-up calls.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Helped the doctor complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Typed patient data into computer system using Dolphin while following privacy laws and maintaining high level of accuracy.
Education
Utah State University Logan, Utah
Bachelor of Science from Human Experience Design And Interaction
University Overview
Uintah High SchoolVernal, UT
High School Diploma
05.2010
University Overview
Skills
- Financial Controls
- Funds Distribution
- Customer Interaction
- Experience with Insurance Companies
- System Imaging
- Transaction Verification
- Currency Exchange
- Returns Policies
- Customer Satisfaction
- Training Classes
Timeline
Chargeback Analyst
ACT
09.2020 - 12.2022
Orthodontic Assistant
Wright Orthodontics
12.2012 - 06.2017
Utah State University
Bachelor of Science from Human Experience Design And Interaction
Uintah High School
High School Diploma