Scott Simmons
Summary
Experienced Financial/Banking Professional with a strong customer service focus. Technically skilled and well-versed in the intricacies of the financial industry, with extensive experience in high-volume call centers and production environments. Exceptional interpersonal, analytical, and critical thinking skills. Remarkable ability to quickly grasp and retain vast amounts of information, systems, programs, policies, and procedures. Highly organized and proficient in utilizing Microsoft programs such as Windows, Word, Excel, Outlook, and internet navigation to maximize efficiency.
Overview
8
8
years of professional experience
Work History
Chargeback Analyst
Velera
06.2018 - Current
- Processing Visa & MasterCard fraud and non fraud chargebacks, handling dispute inquiries, providing supporting documentation in various systems while minimizing risk for the company
- Analyze electronic documentation from various sources in order to validate, code and report transactions as a fraud or non-fraud dispute
- Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions, merchants and internal departments
- Handle all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations
- Send written communication to members and Credit Unions to provide case status and/or retrieval of additional information to continue the dispute process
Dispute Resolutions Specialist
Sky Bridge Resources
09.2017 - 06.2018
- Resolved inbound credit card purchase dispute issues from cardholders & credit unions
- Handled escalated credit union and cardholder calls & callbacks
- Processed requests to verify, interpret, research and/or request information
- Acted as liaison between cardholders and credit unions and the disputes department
- Reviewed, processed and/or closed cases, as needed
- Performed other duties as assigned
Loan Operation Specialist
Global Technical Talent
12.2016 - 09.2017
- Handling inbound calls from external and internal mortgage banking clients
- Responsible for maintaining client loans on multiple bank systems
- Processing and reconciling client loan transactions, payments, advances and funding of loans
- Researching and responding to a variety of clients and internal department requests
- Performing routine and non-routine account maintenance
Education
High School Diploma -
White Plains High
White Plains, NYSkills
- Customer Service focused
- Technically skilled financial professional
- High volume call centers experience
- Expert interpersonal skills
- Analytical and critical thinking skills
- Ability to quickly learn large amounts of information
- Great organizational skills
- Efficiency in Microsoft programs: Windows, Word, Excel, Outlook & Internet navigation
- Microsoft office
- Credit card processing
- Dispute resolution
- Investigation techniques
- Chargeback management
- Banking operations
Phone
cell, 6024717391
Timeline
Chargeback Analyst
Velera
06.2018 - Current
Dispute Resolutions Specialist
Sky Bridge Resources
09.2017 - 06.2018
Loan Operation Specialist
Global Technical Talent
12.2016 - 09.2017
High School Diploma -
White Plains High
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