TAYLOR TATUM
Grand Prairie
Summary
Credit Analyst with strong customer service, collections, and account management skills. Proficient in conflict resolution, analytical and critical thinking, and data entry. Experienced in Microsoft Office Suite and customer retention strategies.
Overview
5
5
years of professional experience
Work History
Chargeback Analyst
Co-op Solutions
Fort Worth
10.2023 - Current
- Verified transactions and tracked vital data to ensure accuracy and compliance.
- Maintained detailed records of chargeback cases and customer data.
- Analyzed chargeback disputes to identify potential fraud and mitigate losses.
- Managed a caseload of chargeback disputes, researching and analyzing each case to determine the most effective resolution.
- Utilized data analytics tools to identify trends in chargeback occurrences, enabling strategic recommendations that aligned with company policies and objectives.
Credit Analyst/Treasury Specialist
GM Financial
Remote
06.2022 - 10.2023
- Processed 40-50 incoming and outgoing financial transactions for accuracy and completeness.
- Investigate discrepancies in financial transactions by analyzing transaction records.
- Examined diverse test scenarios, experiments, and methodologies to generate valuable research findings.
- Assess risks associated with transaction processing and reconciliation activities and implement controls to mitigate risks effectively.
- Utilized and managed Treasury Services offerings, including ACH Origination, Online Wires, Bill Pay, Positive Pay, and Business Remote Deposit.
- Collaborated with internal and external stakeholders to craft comprehensive financial documentation.
- Adapted experimental approaches based on data interpretation insights.
- Thoroughly documented research outcomes and kept research materials current with emerging discoveries.
CVL Collections Representative
GM Financial
Remote
02.2020 - 06.2022
- Handle 60-70 inbound and outbound calls to assist with past due accounts and negotiate repayment arrangements.
- Focused on accounts that were more than 90 days past due bringing them back current.
- 99% satisfaction rate of getting customers to make payments on past due accounts.
- Negotiated to collect balance in full, processed payments and contracts on accounts.
- Investigate and resolve customer disputes or discrepancies related to billing, payments, or account balances.
- Quantified debtor balances to avoid late payments and bad credit.
- Conduct skip tracing activities to locate customers with delinquent accounts.
Education
High School Diploma -
Macarthur High School
Irving, TX06.2014
Skills
- Customer Service
- Account Management
- Analytical & Critical Skills
- Data Entry
- Microsoft Office Suite
- Customer Retention Strategies
- Collections
- Conflict Resolution
- Customer Support
- Organizational & Planning Skills
- Product and Service Knowledge
- Visa
- Springboard
- Star Station
- Oracle
- Excel
Timeline
Chargeback Analyst
Co-op Solutions
10.2023 - Current
Credit Analyst/Treasury Specialist
GM Financial
06.2022 - 10.2023
CVL Collections Representative
GM Financial
02.2020 - 06.2022
High School Diploma -
Macarthur High School