Deidre Dean-Jackson
Joliet,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in pharmacy industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AmerisourceBergen
08.2022 - Current
- Answered constant flow of customer calls and emails promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, resolving problems swiftly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Pharmacy Technician
Walmart Supermarke
01.2015 - Current
- Managed phone calls across 5 lines, answering questions and addressed questions from customers and healthcare providers., resolving customer concerns
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Managed inventory for 900+ behind the counter medications
- Administer recommended vaccinations
- Promote and recommend vaccination after analyzing patients profile
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Developed and implemented improvements to pharmacy organization system.
Administrative Assistant
Popus Gourmet Popcorn
06.2018 - 08.2022
- Effectively coordinate festivals to market and highlight company offered produ
- Consistent management of social media accounts
- Schedule employees to meet business needs
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Enter customers confidential information into a secured database
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Create and manage fundraisers for multiple local businesses
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Certified Nursing Assistant
Providence Healthcare and Rehabilitation Center
11.2013 - 02.2015
- Complete daily paperwork for each patient
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Lead Diet Clerk/Lead
West-Lake Hospital
06.2012 - 01.2014
- Answer, direct and transfer phone calls
- Reported and documented resident changes in consumption or behaviors.
- Review and Modify menus according to the patient diet
- Developed and maintained accurate nutrition records and databases.
- Monitored food safety and sanitation standards in food service areas.
- Fax, print and make copies of all dietary request to effectively file according to company policies
- Admit and discharge patients within the dietary system
- Open and/or Close Kitchen for the day
- Served meals to residents in accordance with established schedules and dietary procedures.
- Directed and evaluated kitchen and food service staff.
- Developed and implemented nutrition care plans.
Receiving Associate
Sears
11.2010 - 06.2012
- Unload trucks
- Process merchandise
- Tag high-valued merchandise
- Locate items
- Take processed merchandise to their department
Education
Diploma -
Joliet Township West Campus
2010
Skills
- Certified Pharmacy Technician
- Leadership experience
- Conflict Resolution
- Customer Relationship Management
- POS Systems and Ordering Platforms
- Report Creation
- Administrative Support
- Critical Thinking
- Medical Terminology Knowledge
- Problem-Solving Ability
- Policy and Procedure Adherence
Certification
Certified Immunizing Pharmacy Technician
Medical Terminology
Data Entry
Timeline
Customer Service Representative
AmerisourceBergen
08.2022 - Current
Administrative Assistant
Popus Gourmet Popcorn
06.2018 - 08.2022
Pharmacy Technician
Walmart Supermarke
01.2015 - Current
Certified Nursing Assistant
Providence Healthcare and Rehabilitation Center
11.2013 - 02.2015
Lead Diet Clerk/Lead
West-Lake Hospital
06.2012 - 01.2014
Receiving Associate
Sears
11.2010 - 06.2012
Diploma -
Joliet Township West Campus